Crystal Dunning Email and Phone Number

Analyzed and resolved insurance claim denials and discrepancies to ensure timely payments, improving accounts receivable efficiency.Built and maintained strong relationships with insurance payers and internal teams to streamline the revenue cycle and enhance collections performance.Prepared and delivered detailed presentations on revenue cycle metrics, project updates, and workflow enhancements to senior leadership.Monitored accounts for accuracy, identifying areas for process improvement and implementing scalable solutions to optimize revenue.Led cross-functional teams in designing and implementing IT and process solutions, ensuring alignment with business objectives.Developed comprehensive project plans and presented findings to stakeholders, facilitating informed decision-making and buy-in.Conducted in-depth workflow analyses, recommending enhancements that resulted in measurable improvements in operational efficiency.Partnered with change management teams to deliver go-to-market strategies for new systems and processes, ensuring smooth transitions.Utilized advanced Excel and PowerPoint skills to create visually compelling reports and presentations for executive audiences.Demonstrated expertise in structural process design, project management, and business transformation to achieve financial performance goals.

Develop and implement marketing strategies to achieve business goals and objectives.Lead a marketing team, providing guidance and direction for campaign execution. Talent Development and Recruitment:Conducted second-round interviews to evaluate and assess prospective team members.Provided training and mentorship to new hires during the onboarding process.

Experienced Patient Account Representative with history of working in the Healthcare industry. Skills includes identifying trends, researching issues and identifying problem and finding resolution. Experienced with claims, ICD 10, medical collections. Skilled in customer service, Microsoft, Excel and other applications 10+ years.

Job Duties include but not limited to conducting regular and non-intrusive checks on individuals served whereabouts.Schedule and support individuals served access to public facilities.Support individuals served in developing personal routines.Assist with the development, implementation, review, and modification of techniques for maintaining quality assurance/quality control system.Documents efforts by individuals served to contact family, guardians, and friends.