Crystal Eckert Email & Phone Number

Greater Omaha Area

Supports operating units by implementing human resources programs and solving performance problems. Performs duties on a professional level and works closely with senior HR management in supporting designated geographic regions. • Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees. • Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions. • Manages client expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports. • Prepares reports by collecting, analyzing, and summarizing data and trends. • Protects organization's value by keeping information confidential. • Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions. • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Participates in developing department goals, objectives and systems. • Handles employee relations counseling, outplacement counseling and exit interviewing. • Participates in administrative staff meetings and attends other meetings and seminars. • Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.

Greater Omaha Area

Provides administrative support for Human Resources. May assist with any or all field HR functions including but not limited to general reception, recruiting, benefits, timekeeping/payroll etc. Process various applications, employment, enrollment, pay change, informational and other confidential forms and records. Gathers information and prepares reports. Maintains and distributes as appropriate, current employee information, policy and procedure manuals and other communications.• Provides assistance in the preparation, verification, and sending of payroll data to corporate payroll on a biweekly basis.• Assists in the administration and processing of Corporate Benefits plans.• May process documentation and coordinate Family Medical Leave Act (FMLA) departures with the Corporate Leaves department.• Provides weekly and monthly employee data reporting for each location to management.• Notifies Corporate Human Resources office of Worker’s Compensation claims.• Maintains monthly position reports.• Assists in the administration and processing of state licensing for applicable employees and Employee Change Authorizations (ECAs) for designated location.• Processes filing and file retrieval of sensitive records as needed.• Provides feedback to management concerning possible problems or areas of improvement.• Makes recommendations to implement improved processes.• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.• Perform other duties as assigned by management

Omaha, Ne

Providing support in the functional areas of the Humana Resources Department. Onboarding all new hires, orientation, paperwork, reporting. Process and track unemployment claims, participate in unemployment hearings. Coordinate benefit enrollment/changes for new hires and existing employees. Assist with compliance efforts, programs, and department project work as directed by the HR manager. Assist in Employee Relations issues and investigations as needed. Assist in termination procedures. Maintain and manage all personnel files. Conduct exit interviews and track responses. Prepare EEOC response documentation. Tracking employee status changes to include promotions, demotions, and terminations. FMLA and LOA tracking. Prepare weekly/monthly reporting. Performance appraisal coordination. Along with act as a payroll back-up.

Omaha, Ne

Inputs data from time sheets, production records, or individual time cards to computerized payroll system. • Reviews payroll documentation for accuracy through audit reports and makes any necessary adjustments• Perform comparison report after transmission of payroll, comparing current vs. prior payroll in an effort to audit discrepancies prior to the pay date• Answer telephone promptly and courteously• Versed in responding to questions and execute requests within compliance of federal and state guidelines as well as Payroll policies • Consistently verify all necessary approvals for any pay requests• Responsible for obtaining the necessary approvals, as necessary• Research and resolve questions from managers and employees relative to the processing of payroll information such as PTO, direct deposit, pay cards, retro pay calculations, tax questions, etc.• Assist in the printing, sorting and distributing checks for on and off cycle runs

Greater Omaha Area

Professionally conduct the training or retraining of assigned production employees utilizing established training plans. Use appropriate combinations of formal, informal, one-on-one, and on-the job training as appropriate. Conduct conferences and provide feedback to individual trainees concerning progress if appropriate. Maintain a high level of production knowledge. Provide input on the preparation of written training materials and updating of training materials, reference handbooks, and departmental forms for both new and existing programs and program enhancements. Monitor performance of new trainees and assigned production employees to assess quality of calls, services being provided, and ability to meet or exceed client goals and objectives. Provide immediate, constructive counseling and coaching. Observe where production staff are experiencing difficulty and take additional instructional steps to clarify information. Solicit input from client regarding areas for improvement in training procedures and results. Communicate to management when there is a pattern of quality issues on a consistent basis. As assigned, conduct research and compile data for report preparation, resolving any discrepancies with data. Establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service that West is providing. Serve as a client advocate ensuring quality and delivery of service ensuring all client or internal issues are followed through to resolution in a timely manner. Maintain current and up-to-date knowledge of clients. Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions.

Greater Omaha Area

Manage and maintain a functional call center floor with upwards of 450 agents at home and in house. Interview new applicants and provide training to my peers on any company updates, changes, along with training new peers. Monitor agent calls and provide quality feedback coaching’s to develop agents, in addition to monitoring I have monthly quality calibration calls with my client and team to review agent calls, to ensure they are performing correctly. Monitor call volume and service levels to ensure we are within our guidelines of the client. Exceed our client expectations with ensuring we are meeting all necessary metrics. Offer suggestions on improvements to programs/processes and execute them successfully. Motivate and maintain Agents knowledge, morale and quality. Completing numerous reports for the Client. Ensure the company maintains a good relationship with the client.

Greater Omaha Area

Assisted in coaching and developing new employees on all functions of the job and how to effectively up sell with extraordinary customer service skills. Coached soft skills and customer service skills. Take supervisor calls from upset customers, advise customers what I could help them with. Complete multiple reports for our client, communicate with our client via telephone and email. Kept agents motivated.

Greater Omaha Area

Researched fraudulent activity on American Express gift cards, assisted in coaching and developing new employees on all functions of the job. Take supervisor calls from upset customers, advise customers what I could help them with. Communicate with our client via email.

Greater Omaha Area

Answer telephone for orders and up selling customers placing orders; help customers with any problems that might occur. Assisted in coaching new employees on all functions of the job.

Human Resources Management And Services

Nursing Assistant/Aide And Patient Care Assistant/Aide