Crystal Eddy Email and Phone Number

Investigates, evaluates, negotiates and adjusts moderatley complex unrepresented and attorney represented third party injury claims to include soft tissue, fractures, pedestrians and motorcyclists.Obtains and reviews medical treatment bills and records to evaluate settlement amount.Negotiates and finalizes bodily injury settlement, protects appropriate liens and obtains required releases.Handled UM/UIM injury claims for approximately one year.

Investigates, evaluates, negotiates and adjusts soft tissue unrepresented and attorney represented third party injury claims.Obtains and reviews medical treatment bills and records to evaluate settlement amount.Negotiates and finalizes bodily injury settlement, protects appropriate liens and obtains required releases.

Responsible for investigating single and multiple vehicle non injury auto losses.Took first notices of loss, conducted interviews and completed liability decisions. Monitored vehicle repairs, rental, and sent files for subrogation as applicable.

I handled theft and fire claims as the owning adjuster.Obtained relevant evidence and information regarding suspicious claims.Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.Completed required investigations on referred files in a timely manner.I followed up on theft recoveries with the police departments.Set up and monitored repairs with shops by reviewing estimates for accuracy and issuing payment forcompleted repairs.I also handled fire losses, reviewed for causes of fire, subrogation potential, requested fire inspectionswhen needed.Reviewed estimates and recommended settlement offers and negotiated payment arrangements.Attended anti-fraud trainings, conferences, client SIU trainings and industry seminars.Achievements: Was recognized as a top performer and was in a lead role for two years.

Responsible for investigating losses that may involve comparative liability.Conducted interviews, gathered detailed information and completed investigationsUtilize critical thinking skills, statements, police reports and California vehicle codes to assist in theseliability decisions.Responsible for drafting and sending appropriate denial letters and negotiating liability with adversecarriers.Achievements: Helped the department reach their CSI goals.Took part in many training opportunities such as negotiation and customer service classes.

Responsible for answering inbound first notice of loss auto claims.I assisted the member in taking the claim, setting up services, explaining coverages, and if necessarygiving the claim to the appropriate level of expertise.I also investigated third party claims, reviewed police reports, issued payments, and followed up on my files.Achievements: Took part in the Employee Voice Committee which helped employee ideas andprocedures to be recognized and utilized.Was consistently one of the top claims takers for the department by exceeding the goals.