Crystal Epling Email & Phone Number

Decatur, Tennessee, United States

· Prioritized and managed customer accounts to ensure that time is focused on critical, strategic issues ensuring 98% customer satisfaction and on time delivery: with zero customer complaints.· Managed customer relations and coordinated with Production for all Northeast and West Coast Accounts totaling upwards of 1000 separate businesses.- Prioritized accounts of importance levels; from immediate attention to routine correspondence; ensuring that all 200+ daily inquiries and issues were handled prior to Close of Business.· Conducted various Account activities such as: Preparing orders; Verifying inventory accuracy; Create open order reports; Create shipping reports; Process Advanced Shipping Notices (ASN’s); Manage RFQ’s; Manage ECN’s; and Resolving invoicing issues.· Investigated client concerns and provided solutions based on experience and networking on all customer inquiries, resolving the issue with zero cost, or issuing RMA's and/or credits when necessary.· Monitored all First Articles through all operations in the factory and outside vendors while communicating any changes or updates to the customer as required to meet delivery expectations.· Extremely Proficient in ERP systems including advanced knowledge of the Syspro Operating System.· Managed a customer base of $14+ million per year covering 19 states.· Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements of their manufacturing lines to ensure no line went down for production.· Encouraged interested clients/buyers to visit our facility and explore the diverse capabilities offered resulting in new business opportunities and added bottom line profit.· Certified AS9100 Auditor and conducts monthly audits of random Departments of the Company ensuring we meet and exceed all aspects of certifications prior to yearly Governmental Audits.

Decatur, Tennessee, United States

Decatur, Tennessee

• Reviewed drawings and blueprints to determine appropriate level of inspection required.• Accurately identify, document and isolate non-confirming parts and components for prompt resolution.• Tested plating adhesion and thicknesses to determine if it was in accordance to print specifications.• Assessed finished items for defects and ordered reworks to eliminate irregularities.• Examined parts to ensure they met print specifications for first initial part verification at milling, BBM, laser, as well as through all manufacturing process such as deburr, masking, powder coat, plating, pems, and assembly as well as final inspection and laminations.• Trained newly hired employees by explaining company procedures, job duties and performance expectations.• Followed industry standards for AS9100, 5S, and Kaizen.

Decatur, Tennessee, United States

• Examined and used blueprints, drawings, assembly stack-ups to fully understand build expectations.• Worked closely with the engineering team on first article builds making improvements to the efficiency and work processes while creating new assembly techniques to overcome delays in production and customer delivery.• Demonstrated leadership by providing guidance and training through small and large lamination assembly builds.• Ensured all paperwork is correctly documented, signed, and completed ensuring traceability.• Operated equipment such as a Wabash Heat Press, Walk-in Ovens, Fixtures, and Presses to control the lbs/sq in, temperature and time settings to acquire the adhesion specifications of DOD component assemblies.• Performed Hi-pot/Dielectric Withstand testing ensuring insulated material in laminated component is compliant to print specification as well as conducted continuity test for each layer.

Ventura, California

• Demonstrated leadership by making improvements to work processes and helping to train others.• Managed team of 8 and assigned various stages of food production.• Monitored kitchen area and staff to maintain overall safety and maximum productivity.• Oversaw food preparations and production while adhering to all company food, safety, quality and sanitation policies.• Maintained the integrity of company secret recipe.• Calculated and prepared supplies needed.• Improved and modified production standards, increasing proficiency and reducing waste.• Monitored bake times, while expedited baking racks in and out of the oven.• Examined crackers to determine initial quality of appearance, size, texture, and taste also discarded inadequate or inferior products to appropriate bins.• Prepared crackers for individual boxed assembly while cross-checking labels and dates for shipping.• Cultivated communication among owners and staff to encourage optimal productivity.

Ventura, California

• Led and trained fellow team members, providing direction, guidance to achieve various department and store goals.• Reorganized and refashioned sales floor to promote sales, displaying high demand products in prime locations.• Inspected merchandise for proper tags and anti-theft sensor placement for loss prevention.• Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.• Updated seasonal displays such as walls and mannequins to highlight current product lines.• Verified and placed prices and descriptive signage to enhance displays and promote items, along with sales promotions.• Participated in over 8 storewide inventories: also, conducting audits throughout the store.• Recruited and collaborated in over 100 floor moves assisting in product placements between 3 regional department stores.• Followed prepared sketches and planograms to arrange consistent shelves, racks, and bins across departments.

Ventura County, California, United States

Associate Of Science - As, Contemporary Business Management

Activities and Societies: Phi Theta Kappa• Dean's List Honoree Fall 2020 • Completed coursework in Foundation of Business, Management.

Construction/Heavy Equipment/Earthmoving Equipment Operation

Activities and Societies:• OIF War Veteran • Nominated for Sailor of the Quarter • Seabee Warfare Qualified • Petty Officer 3rd Class •.