Crystal Etheridge Email & Phone Number

Kodiak, Ak, Us

- Use of multiple monitors to toggle between Zendesk, Dashboard, Jira, Confluence, Google Workspace, and Microsoft Office - Outbound calls to patients and partner pharmacies for prescription management and updates - Troubleshoot and resolve inbound inquires generated via website help tickets, inbound calls, and Pharmacy Team created tickets - provide technical support for Phil website as well as EndeavorRx app - Seek out opportunities for process improvements and help educate team members on manufacturer prescriptions and procedures - Special assignments including patient outreach for negative CSAT feedback, outbound retention, and being one of few selected for the Akili Assist Team

- High volume practice of checking patients in and out for physicians and in-house x-rays for three doctors. - Verified insurances and authorizations - Entered new patient information and updated accounts - Collected payments, answered phones, and scheduled patient appointments - Assisted in training new employees

Elizabeth City, North Carolina, United States

- Volunteered with the Coast Guard Spouses’ Club and served as Club Secretary and Newsletter Chair - Fall 2020 included substitute teaching at preschool and Spring 2020 became an assistance teacher due to staffing crisis

Milford, Delaware

- High volume practice for Neurology and Pain Management Specialists checking patients in and out for physicians, in-house diagnostic imaging, sleep studies, and injections - Verified insurances and authorizations - Entered new patient information and updated accounts in their electronic medical record - Collected payments, answered phones, and scheduled patient appointments and referrals - Trained new employees

Wilmington, Nc

- Sole receptionist for partial hospitalization program, intensive outpatient program, and at least ten independent practitioners - Pulled and prepped charts - Checked all patients in - Scheduled follow up appointments - Data entry for new patients and updated established accounts - Conducted appointment reminder calls and answered all incoming calls on a five-line switch board - Scheduled new patients with appropriate practitioner based on therapeutic needs and insurance - Transitioned paper charts to electronic medical record - Trained interns - Website and Social Media Administrator - Tracked and ordered office supplies - Posted insurance payments to providers and applied remaining balances to client accounts - Created marketing packets outlining the business in its entirety and distributed it to referring sources - Scheduled and met with outside providers, hospital administration, and discharge planners to inform them of our services

Johnson City, Tn

• Filed and maintained confidential student records in record room and school database• Updated student accounts with current academic progress• Archived inactive accounts• Scheduled students for academic advising and provide assistance with advising when needed• Corresponded with other departments through fax, e-mail, and phone• Handled and distributed departmental mail• Proficient in Microsoft Office and school software• Assisted in training new office assistants

Johnson City, Tn

Summer Temp Position (employment between semesters) - • Provided customer service via phone• Investigated and resolved billing inquires and billing disputes raised by customer• Abided by scripts and guidelines for appropriate resolution• Deescalated and provided reassurance• Navigated customer to the correct department when billing disputes department was not the appropriate resolution for the problem• Used computerized system for tracking, information gathering, and/or troubleshooting• Keying skills, and experience working with Microsoft Windows, Internet Explorer, and ability to toggle between various applications on screen• Ability to communicate clearly and effectively in a timely manner