Crystal Etheridge Email & Phone Number

- Use of multiple monitors to toggle between Zendesk, Dashboard, Jira, Confluence, Google Workspace, and Microsoft Office - Outbound calls to patients and partner pharmacies for prescription management and updates - Troubleshoot and resolve inbound inquires generated via website help tickets, inbound calls, and Pharmacy Team created tickets - provide.

- High volume practice of checking patients in and out for physicians and in-house x-rays for three doctors. - Verified insurances and authorizations - Entered new patient information and updated accounts - Collected payments, answered phones, and scheduled patient appointments - Assisted in training new employees

Elizabeth City, North Carolina, United States

- Volunteered with the Coast Guard Spouses’ Club and served as Club Secretary and Newsletter Chair - Fall 2020 included substitute teaching at preschool and Spring 2020 became an assistance teacher due to staffing crisis

Milford, Delaware

- High volume practice for Neurology and Pain Management Specialists checking patients in and out for physicians, in-house diagnostic imaging, sleep studies, and injections - Verified insurances and authorizations - Entered new patient information and updated accounts in their electronic medical record - Collected payments, answered phones, and scheduled.

Wilmington, NC

- Sole receptionist for partial hospitalization program, intensive outpatient program, and at least ten independent practitioners - Pulled and prepped charts - Checked all patients in - Scheduled follow up appointments - Data entry for new patients and updated established accounts - Conducted appointment reminder calls and answered all incoming calls on a.

Johnson City, TN

• Filed and maintained confidential student records in record room and school database
• Updated student accounts with current academic progress
• Archived inactive accounts
• Scheduled students for academic advising and provide assistance with advising when needed
• Corresponded with other departments through fax, e-mail, and phone
• Handled and distributed departmental mail

Johnson City, TN

• Summer Temp Position (employment between semesters) -
• Provided customer service via phone
• Investigated and resolved billing inquires and billing disputes raised by customer
• Abided by scripts and guidelines for appropriate resolution
• Deescalated and provided reassurance
• Navigated customer to the correct department when billing disputes department was not the appropriate resolution for the problem