• Administration including ROI reports, WOW,YOY and player compatibility analytics• Increase overall Customer Experience scores through CRM, feedback, employee engagement • Encourage participation in the Reward Program, market the benefits and explain membership• Assistance with implementation of on-site events, promotions and entertainment initiatives • Develop, coordinate and evaluate metrics for the site promotional awareness initiative• Create and conduct in-class onboarding portion of training program for new hires

6 Month Contract Position • HR Administration team with forms, verification letters, reports for 700+ employees • Employee Relations to provide open-door policy and knowledge for benefits, policies/procedures including those in a unionized environment• Recruitment, coordinate onboarding from department need analysis to new employee intake • Training program, assisting new hire orientation sessions and corporate compliance objectives • Leadership values, promote corporate mission statement, objectives and positive public image

• Administrative responsibilities including reports, tracking and player transactions • Champion customer experience above and beyond expectations for ROI • Promotion of the Winner Circle Membership, exceeding sign-up targets and email acquisitions• Assistance with on-site events, promotions and entertainment initiatives • Player compatibility, promotions and gaming industry software including customer analytics

•Train and supervise administrative team and provide support for 70 employees • 3x corporate marketing idea award winner amongst 90 Canadian franchisees • Create a strong brand image as the #1 Community Choice for Property Restoration business• Main contributor for development of policies and procedures that led to the Chamber of Commerce Customer Service and Environment Awards • Public Relations: utilize PR strategies to increase brand awareness and audience exposure • Emergency Response: coordinate relief for 300+ homes/businesses; 10 Project Managers • Social Media: create/maintain/develop strategic content for website, Facebook, Twitter • Achieved Social Media goals for "likes" and over 15,000 views on various engagement projects • Event Coordination: 20+ successful events from research/development to execution/evaluation • Reduce the marketing/advertising budget by 50% through usage of public relations/media • Develop internal achievement program for acknowledging successful employees • Assist with the emergency response upon city-wide flooding including emergency services setup, customer service, project coordination and administrative support.

• Administrative Assistant to the Owner and General Manager• Player and Community Relations Assistant• VIP Suites Manager - Event and Food & Beverage Operations,