Crystal Ferguson Email & Phone Number

United States

Achieve planned inventory management Service Level, DSO, and Spoilage goals while maximizing operational efficienciesReview critical items and take necessary action to support end customer service levelReview daily out of stock report, communicate to sales as needed and expedite orders appropriatelyManage inbound POs by confirming for cost, quantity and dates, overdue orders, Overages, shorts, and damage, etcMaintain forecasting system parameters to manage demand changes customer events, business shifts, and seasonality changes as neededDemonstrate an intermediate level of proficiency of the Manhattan inventory planning tool DPR (demand planning system), to drive teams performance as indicated by DPR scorecards, dashboards and merchandising KPIsSupport returns to suppliers as requiredSupport product recalls as requiredManage purchase order costing and date accuracy through confirmations and alertsFollow supplier and corporate market conditions/trends to identify purchasing opportunitiesProvide basic demand planning support and field feedback to Corporate Planner for action and/or alignment

Knoxville, Tennessee, United States

Achieve planned inventory management Service Level, DSO, and Spoilage goals while maximizing operational efficienciesReview critical items and take necessary action to support end customer service levelReview daily out of stock report, communicate to sales as needed and expedite orders appropriatelyManage inbound POs by confirming for cost, quantity and dates, overdue orders, Overages, shorts, and damage, etcMaintain forecasting system parameters to manage demand changes customer events, business shifts, and seasonality changes as neededDemonstrate an intermediate level of proficiency of the Manhattan inventory planning tool DPR (demand planning system), to drive teams performance as indicated by DPR scorecards, dashboards and merchandising KPIsSupport returns to suppliers as requiredSupport product recalls as requiredManage purchase order costing and date accuracy through confirmations and alertsFollow supplier and corporate market conditions/trends to identify purchasing opportunitiesProvide basic demand planning support and field feedback to Corporate Planner for action and/or alignment

Knoxville, Tennessee, United States

• Assist Director of Local Sales and the Sales department • Assist in preparation of events • Make travel arrangements when needed• Generate, create, and distribute reports• Print out menus for customers• Order supplies• Daily usage of Outlook and Microsoft programs

Knoxville, Tennessee, United States

Manage Accounts for multi-unit customers. • Serving customers needs and request• Apply credit or pricing adjustments• Find suitable subs for any out of stock item• Manage customer accounts regarding credit issues and payments• Set up new items per customer request and manage order guides

Knoxville, Tennessee Area

Take incoming calls from customers and sales associates and manager, make outgoing calls to customers and sales associates. Perform duties within Microsoft Office including receiving and performing task from email, send outgoing email to customers, sales, and other internal departments. Professional office setting.Complete daily task for multi unit customers. Trained all new CSR's in all SOP's and responsibility. Perform supervisor functions as a back up and support to supervisor. Reviewed and processed customer purchase orders and advised customers of potential out of stock or delays. Coordinated with merchandising associates to meet customer purchase order demands. Key samples to customers to support sales initiatives and drive revenue goals. Investigated and resolved complaints and grievances. Successfully trained and operate the will call operations. Successfully trained on scanning invoices and receiving paperwork. Completed training on USDA. Serve as a backup to current supervisor and have successfully transitioned to a trainer position.

Knoxville, Tn

Successfully completed pre-licensing course and obtained Tennessee Accident and Health License. Received incoming calls from members to discuss billing, general information regarding claims, Explanation of Benefits, as well as knowledgeable about the Affordable Care Act, Advance Premium Tax Credits, and Enrolling members for coverage. Assist member with finding providers in network and medications approved on the formulary. Quickly elevated into a training position mentoring new hires as well as perform several special projects as assigned.

Knoxville, Tennessee Area

Answering incoming calls from members to discuss billing, make account updates, discuss contract terms and obligations, processed payments. I would help the customer with website and system troubleshooting. I worked my way into a Retention Specialist helping with customer issues and complaints. I also was cross trained as an Emergency Dispatch Operator to contact the correct Agency to customer’s homes.

Knoxville, Tennessee Area

Greet customers; inform them on current featured items. Taking the order and entering them correctly. Deliver drinks and food in a timely fashion with good quality service. Successfully completed all Food and Safety courses and was promoted to Skilled Server, training new hires. Cross trained in as prep and backup cook.

Knoxville, Tennessee Area

Operating machinery in the course of manufacturing eyeglasses. I also had to maintain production rates and focus on producing a high quality item.