Crystal F. Email and Phone Number
I’m a cybersecurity professional with expertise in incident response, threat detection, and network security. Currently completing the Google Cybersecurity Professional Certificate, I’ve developed skills in log analysis, network troubleshooting, and vulnerability assessment using tools like Splunk, Wireshark, Linux, and Tcpdump. My background includes over three years in claims analysis, where I honed my attention to detail, problem-solving abilities, and structured approach to critical situations—skills that transfer seamlessly into cybersecurity.Core Competencies• Technical Skills: Experienced with network diagnostics and troubleshooting using SIEM tools(Splunk, Suricata), Linus, SQL, and Python for efficient security operations.• Problem- Solving & Collaboration: Calm and strategic under pressure, with a focus on collaborative, team-oriented solutions.•Continuous Learning: Engaged in advanced labs, like TryHackMe, to deepen my knowledge of current cybersecurity practices.Career Highlights•Fraud Claims Specialist at TTEC@HOME: Reduced resolution time by 35%, achieving a 95% success rate in dispute resolutions and developing internal tools to improve process accuracy.•Network Operations Specialist at Sprint: Monitored and maintained network systems, enforcing security protocols and minimizing downtime to support operational integrity.I'm seeking opportunities to apply my technical skills and analytical background in a cybersecurity role where I can make a meaningful impact. I'm excited about roles that prioritize continuous learning, collaboration, and proactive security measures.Current Certifications• Google Cybersecurity Professional Certificate (in progress)•Certificates in Linux, SQL, and Security ManagementLet's connect to discuss opportunities in cybersecurity or explore ways to enhance security operations!
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Travel Claims SpecialistHays Jul 2024 - PresentAtlanta, Georgia, United StatesClaims Eaxminer• Hays, (Remote), Ga ●Reviewed insurance claims to verify due process by both claimant and claim adjuster during investigation and reporting phases, enduring thorough and fair assessments.●Ensured legal compliance and approved or denied insurance claims based on detailed evaluations, upholding regulatory standards.●Assisted adjusters as needed, providing guidance and support to enhance accuracy and efficiency in claim resolutions.Claims Auditor 11/11/2024 - Current●Conduct thorough investigations by reviewing travel-related claims, verifying documentation, and ensuring compliance with company policies and regulatory requirements.●Communicate audit findings and risk analyses to management, providing actionable recommendations to improve claim processing efficiency and accuracy.●Collaborate with internal teams to resolve discrepancies and ensure timely, fair claim settlements while minimizing financial risk.●Monitor and assess the validity of claims through detailed evaluations of supporting evidence, including travel itineraries, medical reports, and receipts. -
Fraud InvestigatorTtec @ Home Oct 2020 - Feb 2023GeorgiaRemote Work from Home Customer Service Fraud Claims● Primary point of contact for account-related customers disputes, fraud claims and escalations.● Identified risk and initiated fraud claims based on account review findings.● Addressed consumer complaints by identifying cardholder’s disputes through active listening and probing questions while maintaining balance between accuracy and resolution.● Assessed each account-related dispute based on policies and procedures. ● and best-demonstrated practices to ensure alignment with compliance.● Assured that regulatory time frames as well as internal service level agreements were met to avoid company violations, which included, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc.Remote Work from Home Customer Service Fraud Claims Pod Leader● Assisted team members with daily concerns on different processes.
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Sprint Agent For Finance/ Resolution Internal Escalations SupervisorConvergent Resources, Inc. Mar 2011 - Oct 2020Montgomery, Alabama AreaAs a customer service care resolution internal escalations supervisor for Sprint, I am responsible for answering incoming calls from Sprint customers making the effort to resolve customers' issues with one call on a daily basis, I am responsible for answering billing questions, accepting payments, setting up payment arrangements, verifying account information, technical support, data entry, opening disputes, follow ups, handling escalated calls, survey call back when customer have an problem with and customer service agents or supervisor that was handling their account ensuring that our customer are very happy with their plan and service that we provide, sending memo out to legal team anytime we have legal threat, escalate any issues that would need to be review by management team providing floor support, working cooperatively with supervisors and other duties as deemed necessary.
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Lead AccountantPetro Jun 2015 - Oct 2017responsible for various bookkeeping and accounting processes which may include Cash handling, review department reports, completing journal entries, processing of vendor invoices, payroll and personnel duties. Monitoring accounts to ensure payments are up-to-date, resolving the discrepancies related to invoices update employee personnel file. Reconcile vendor statements, research and make corrections of discrepancies and assisting in month-end closing and Prepare month-end account reconciliations (Accounts payables Vs General ledger) ● HR Administration ● Employee Relations ● Recruiting & Selection ● Scanning & Documentation ● Employee Management ● Benefit Administration ● HRIS PeopleSoft ● Policy & Procedures ● MS Office, SAP, PeopleSoft● Accounting & Payroll ● Training & Development ● Unemployment Claims
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Laboratory SpecialistThe Coca-Cola Company 2008 - 2009Montgomery, Alabama AreaLead and direct a team of lab technicians in testing inspecting of waterline products calibrating, troubleshooting ph. Meters density meters, scales, HPLC, and blends raw materials to create beverage products to exact specifications ensure resulting mixture meets specified consistencies products. Manage the production of products from beginning to end and ensuring that product exceeds standards and meets quality guidelines. Communicate with management, internal departments, and coordinate overall quality/ production following corporate goals. Prepare, compile, and evaluate statistical data to determine and maintain quality and reliability product.Selected Contributions:• Interprets schematic diagrams or formulas to maintain the quality and reliability of the products.• Lead, train, and direct team technicians to ensure the waterline meets quality standards to ensure productivity and profitability for the company. -
Quality Specialist ManagerHanil E Hwa Feb 2006 - Nov 2007Montgomery, Alabama AreaI have managed six employees with different workstations. Conducted daily inventory on the product. Supervised monthly tests to identify ways to improve quality and efficiency. Handle paperwork payroll, administration. Maintained communication with management to ensure quality activities aligned with business goals. Provided leadership and direction to production employees to guide the quality of the production line and ensure congruence with objectives.Selected Contributions:• Designed, developed training manual to demonstrate products.• Trained vendors on products and services for the company.• I saved the company over $250,000 annually.
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Network Operation SpecialistSprint Dec 1999 - May 2003Atlanta, Georgia, United StatesKey Responsibilities:● Monitored and maintained Sprint II network infrastructure, ensuring high performance across routers, switches, and firewalls.● Managed and configured Channel Service Units (CSU) and Data Service Units (DSU) for reliable operation of Digital Signal circuits (DS3, DS1, DS0).● Diagnosed and resolved network issues related to digital cross-connect systems, minimizing downtime and improving efficiency.● Performed regular maintenance, including software updates and hardware replacements, to sustain network integrity.● Collaborated with IT teams to enforce security protocols and enhance system reliability.● Created and maintained documentation of network configurations, changes, and incident resolutions.● Generated and analyzed performance reports to provide actionable insights to senior management.● Coordinated troubleshooting and restoration of service-impacting network events, minimizing customer impact.● Directed activities and provided technical assistance to field personnel and installations.● Worked with local exchange carriers to isolate faults and supported the Sprint account team. Key Achievements:●Reduced network downtime by 92% through proactive monitoring and rapid response to incidents.●Improved network performance by 95% by optimizing DS1 and DS0 circuits.●Streamlined documentation processes and introduced best practices, enhancing team efficiency.
Crystal F. Education Details
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Merit AmericaCybersecurity -
Medical Billing And Claims -
Fortis CollegeOccupational Science Health Management
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Unknown University Of Applied SciencesInformation Technology
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Human Resource Management
Frequently Asked Questions about Crystal F.
What company does Crystal F. work for?
Crystal F. works for Hays
What is Crystal F.'s role at the current company?
Crystal F.'s current role is Aspiring Cybersecurity Analyst | Google Connect and Protect Networks Certified | Skilled in Vulnerability Management & Network Security | Former Fraud Claims Specialist.
What schools did Crystal F. attend?
Crystal F. attended Merit America, Strayer University, Ashworth College, Fortis College, Unknown University Of Applied Sciences, Strayer University, Jack Welch Management Institute, Strayer University.
Who are Crystal F.'s colleagues?
Crystal F.'s colleagues are Zuzanna Basan, Eliana Santana, Jen Nicol, Erin Kerr (Erin.kerr@hays.com), Shristi Khare, Nic Cowley, Franziska Josephine Göbel.
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Crystal F. Reyes
Founder & Health Instructor At Crystal Vida Llc & Rogue Retreats | Business Development | Revenue Growth | Strategic Planning | Team LeadershipNew York City Metropolitan Area1hotmail.com -
2csulb.edu, csulb.edu -
3hialeahhosp.com, hialeahfl.gov, born2swim.net
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Crystal F.
Executive Medical Coordinator Specializing In Physiatry, The Lifestyle Medicine Program And Hip Preservation ServicesBronx, Ny -
Crystal F.
United States
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