With over 15 years of experience in the BPO industry, I have explored various roles dedicated to fostering talent for my organization. Starting as a trainer to a training supervisor and evolved as an Operations Manager. In these roles, I was responsible for overseeing and optimizing operations, driving teams toward peak performance, and achieving business objectives. Additionally, my professional journey includes extensive experience in HR, where I've specialized in talent acquisition, strategic compensation and benefits, talent management, leadership development, employee engagement, and communications. My expertise has allowed me to contribute significantly to the improvement of employee experiences and overall business outcomes in the BPO industry.