• Conduct comprehensive file reviews through the use of various internet searches, proprietary software and other tools. • Provide feedback to appropriate parties to mitigate risk related issues and assist in developing an action plan for an effective resolution. • Establish and maintain accurate and organized files, records and database documentation. • Collaborate with appropriate internal and external agencies to aid in the restitution process. • Data mining and forecasting.

Partner with the internal Business units to identify and remedy operational risks.Test processes for compliance with regulatory, state and investor guidelines.Perform research and analysis on regulatory, state and investor guidelines.Monitor processes, design test plans and recommend procedural changes or additional controls to mitigate operational risksExperience using the Black Knight loan origination and servicing systems Extensive knowledge of mortgage lending best practices, HUD, VA and other investors.Formulate management audit responses..

•Prepare competitive market analysis.•Prequalify clients through a credit analysis approach. •Prepare documents such as representation contracts, purchase agreements, and leases. •Promote sales of properties through advertisements, open houses, and participation in multiple listing services. •Confer with escrow companies, mortgage lenders, home inspectors, appraisers and other operators to ensure that terms and conditions of purchase agreements are met before closing dates. •Intermediary in negotiations between purchasers and sellers. •Coordinate property closings and oversaw the signing of documents and disbursement of funds.•Review plans for new construction with clients, enumerating and recommending available options and features. •Attend conventions, seminars, and association meetings in order to remain knowledgeable about real estate markets. •Locate and appraise undeveloped areas for building sites, based on evaluations of area market conditions. •Inspecte condition of premises, and arrange for necessary maintenance needs.

Partner with SunTrust Mortgage line of business to research suspicious activityProvide comprehensive investigations on mortgage loansProvide effective feedback to appropriate parties to mitigate fraud related risks Provide SunTrust Bank Corporate Security and Law Enforcement with any additional research that may be necessary to address internal frauds, prosecutions, and to obtain restitution on behalf of SunTrust. Assist in providing fraud training to the SunTrust line of business Perform additional functions as necessary to mitigate and manage fraud and other abnormal risks.

•Performed a full range of investigative functional duties and assignments in an effort to decrease fraudulent activities in the lending process. •Provided proper analysis which included a thorough representation of the customers’ repayment capacity, and other critical issues, paying particular attention to industry and financial trends and confirming the accuracy of risk ratings.•Provided detailed quality assurance and review reports to relevant management staff.• Ensured business acquaintances submitted high quality and accurate documentation which complied with the established company, FNMA and Freddie Mac guidelines and programs. •Collaborated with outside vendors, financial institutions and other support staff. •Conducted internet searches to include, public records, tax and legal filings, and other resources in order to locate persons and to compile information for further investigations.

•Coordinated, managed and monitored the productivity level of assigned department. •Reviewed and utilized financial statements and data to improve profitability. •Prepared and controlled operational budgets for the department. •Improved processes and policies in support of organizational goals. •Monitored adherence to company, FNMA , Freddie Mac and other third party compliance guidelines and procedures. •Organized recruitment and placement of required staff. •Delegated tasks and accountabilities. •Supervised, and conducted quarterly performance reviews. •Provided coaching and motivational trainings as needed. •Facilitated the coordination and communication between support functions within the company. •Planned and supported sales and marketing activities with various departments. •Primary liaison with upper level management. •Assisted in the development of strategic plans for operational activity.