Crystal Griffin Email & Phone Number

Jersey City, Nj

Reviewed all forms, i.e., privacy notices, claim forms, benefit summaries, proposals, enrollment forms and Employer Verification Information documentation (EVI’s) with the objective of ensuring quality as well as consistency across the universe of forms. • Responsible for review of sold case data, comparison of plan design to filed forms, and creation of non-standard policy, certificate and benefit summary text for groups ranging from simple to moderate complexity. • Supported the issuance process of both filed and non-filed AXA group insurance forms. • Demonstrated strong analytical and research skills, identified troubleshoot issues and made corrections when applicable.• Performs utilization analysis utilizing data from different sources and reported results.• Assist in auditing and maintaining sales commission database for brokers of record, ensuring that broker commissions are accounted for and tracked with 100% accuracy.• Work closely with underwriting department to ensure proposal documentation is implemented correctly.• Conducted thorough analytical review of sold case data with comparison of plan designs to ensure accuracy in employee benefit summaries.• Used Quote Pad to generate proposal output and edit proposal to ensure accuracy.• Maintained acceptable production turnaround times.• Collaborated with the product, business, and functional teams to assess proposal accuracy.• Maintained employee confidence by keeping benefit information confidential.

Secaucus, New Jersey

Case Management and supervision of confidential client information and records.• Gathers and ensures client demographic information is entered correctly into the NJSPIRIT tracking system.• Acts as a support to superiors and provides support to unit when additional assistance is needed on a particular task.• Conducts monthly field visits at a client’s home, conducting interviews with all family members and completing safety and risk assessments to ensure children are not being abused or neglected in their homes.• Refers and implements appropriate intervention services to clients to reduce safety and risk factors in the family home.• Obtains written and verbal collateral reports from professionals including mental health doctors, therapist, law enforcement agencies, and substance abuse treatment facilities, ensuring clients are compliant with DCPP recommended services.• Acts as a Liaison between clients and service providers.• Knowledgeable and compliant with HIPA regulations.• Participates in weekly conferences with superiors regarding issues related to a client’s progress with their service plan and reports safety concerns and non-compliant clients to superiors as well as the Division attorney-when applicable.• Prepares detailed court reports for litigated cases, documenting client compliance with mandated services and testifies in the family court system-when applicable.• Schedules, facilitates and documents family teamed meetings.• Arranges foster care or residential placements when needed.• Arranges supervised visitation with clients whose children are in placement and supervises these visits. In addition to this, addresses any concerns during supervised visits related to the safety of the children with the biological parent, reports incidents of concern to superiors and documents this information into the NJSPIRIT computer system.