Crystal Hager Email and Phone Number

Finance Manager role with a fixed and capex cost focus supporting Amazon fulfillment centers.

Finance and Accounting Central Team Member: Having started in this new role February, 2021, I am transitioning away from being a site Finance team member to a part of FACT. Looking forward to growing with this new team and building a strong process for my role!

LGB7 Finance Department: As a Trailblazer Financial Analyst for LGB7, I spent my time between supporting the site and participating in trainings designed to promote the ease of transition between Operations and Finance departments. While being a Trailblazer, I was a temporary site lead for several months where I was the PoC for all finance related deliverables, questions, and approvals. I managed site budgets, spending, cost outlooks, operational performance analysis, weekly operations labor planning, and training of new Finance team members. After transitioning site lead responsibilities to a new manager, I moved to participating in a NACF project to review all NBV0 assets, asset additions and asset transfers on a monthly basis. This included creating various supporting documents to be shared among the 300+ Finance team members in NA, hosting training sessions on the process, and providing support for the team as they completed the reviews.

LGB7, Rialto, CA: Outbound Area Manager, originally in AFE2 (Sort) and then transitioned to Outbound Flow. Consistently led the highest performing shift at LGB7 while an AFE manager; hitting associate satisfaction, customer promise and other performance metrics more consistently than other teams. As a Flow Manager, I oversaw the shift performance of all outbound on my shift covering 4 departments and between 400-600 associates. While in this role, I communicated regularly with senior leadership, the planning central team, and my shift peers to achieve success in shift execution including rates performance, associate engagement and Customer Promise.

SNA6/9, Eastvale, CA: Outbound Area Manager leading my shift’s Pick/Pack departments and SNA9 Flow. Oversaw the outbound production of customer shipments for my department including shift planning and execution. Expanded my leadership scope to cover outbound as a whole rather than just my department leading me to grow as a manager and assist with the development of my peers.

Part of the manager team that launched FAT1 in Fresno, CA. It was an awesome experience that started with 10 weeks of living out of a hotel and driving a rental car while training at OAK4. When we launched the site, I officially became an Outbound AFE/Sort Area Manager. In my role, I trained new associates, provided coaching to show team improvement, maintained the working status of the department’s machinery, and strived to always deliver on Amazon’s Customer Promise.

My responsibilities at Duck House were centralized in their sales and account management departments to support the sales of their wholesale line of licensed sports products.• Build and maintain profitable relationships with external sales reps and customers to facilitate sales growth and long term customer relationships.• Train and oversee sales employees in professionally responding to all customer inquiries through telephone and e-mail conversations, order entry using SAP Business 1 and Excel data analysis to meet weekly and monthly sales goals.• Provide detailed account support to key customers (Amazon, Bed Bath & Beyond, Zulily, HOUZZ, Groupon) to maximize current sales, plan for future purchases, and prepare for seasonal events.• Engage customers at trade shows to promote the company’s products and generate qualified sales leads.• Partner with company managers to plan for production and order merchandise to meet projected sales needs.• Resolve customer issues in the sales department quickly and positively to ensure customer satisfaction and maintain company reputation in their market.

As a Marketing Manager for CALB USA Inc. I created print and internet marketing materials to assist with the company's plan to expand its sales in North America. I also helped manage customer accounts and oversaw the company's operations and logistics to increase efficiency and reduce customer complaints. • Manage all North American marketing efforts for CALB USA: creating a comprehensive company website using Squarespace software, designing trade show banners using Adobe Illustrator, photographing products and events, editing photos using Adobe Photoshop, writing and editing product brochures, and developing an e-newsletter marketing campaign. • Develop trade show concepts, plan and execute production, and organize company exhibitions to several trade shows a year to promote company products and increase year over year sales growth.• Track and review website and e-newsletter metrics to improve marketing effectiveness.• Write operational and logistics procedure guides that established standards for CALB so as to positively impact warehouse capabilities, shipment tracking, and inventory control. • Prepare customer order forms in invoices, including shipping estimates, and communicate with customers about stock status and ship dates for inventory items.• Schedule and monitor parcel and LTL shipment progress, communicate with freight companies regarding delays and follow up with customers about estimated arrival dates for orders.• Participate in monthly inventory counts, identify inventory errors, and assist with inventory reconciliation.• Create weekly schedules for hourly employees, record hours for part time employees and communicate with multiple contracted temp agencies.• Write detailed quarterly analyses of company shipments, destinations, customer purchase quantities, and geographic industry penetration to assist with company development.

During Fall Quarter 2014, I was a teacher's assistant for Dr. Liu. Her Marketing Principles 301 class was 131 students. My responsibilities were to record grades for all of the students to be posted by Dr. Liu, proctor exams during the quarter, and assist with marketing research.To accomplish my tasks I utilized Excel and SPSS.This was a great experience! I really enjoyed being able to assist with this class as it is in the field I am studying.

Began my career at Kohl's as a part-time cashier and was quickly promoted to supervisor and then Area Supervisor. I worked in two separate locations as a part of the store's management team and was responsible for many aspects of the store's daily operations.• Work in a management team to coordinate a retail store's daily operations by overseeing 10 to 25 employees at a time to meet sales and performance goals while maintaining store environment.• Directly manage three departments and their supervisors’ daily activities and goals including staff scheduling, task prioritization, and training of new processes.• Use Oracle Asset Management to prepare weekly schedules for 20-50 employees while considering expected sales levels, department budget, and employee availability.• Interview, hire, on-board, and train new employees including leading new employee orientations and increasing store staff by 50+ employees annually.• Council and coach employees to meet company expectations and positively impact all customer experiences.• Plan and execute large multi-department re-merchandising events for seasonal store needs.• Lead teams to complete inventory cycle counts and maintain inventory standards in several stockrooms.