Crystal Hall's Location
Atlanta, Georgia, United States, United States
Crystal Hall's Contact Details
Crystal Hall work email
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- Valid
Crystal Hall personal email
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Crystal Hall phone numbers
About Crystal Hall
A performance-driven, detail-oriented, enthusiastic professional with effective leadership and organizational skills. A customer-focused business professional with over 10 yrs of experience in technology, including product management. Applying my skill-sets in various types of corporate industries from Global Payment Technology Solutions to Hospitality for fortune 500 companies. Professional experience as key contributor to the success of new software implementation, upgrades, and/or new enhancements to either enhance the user experience, increase productivity, and/or provide solutions to meet business needs utilizing both Waterfall & Agile methodologies.
Crystal Hall's Current Company Details
Wells Fargo
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Product Management Leader
Atlanta, GA, US
- Website:
- wellsfargo.com
- Employees:
- 205138
Crystal Hall Work Experience Details
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Wells FargoAtlanta, Ga, Us
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Sr. Lead Product Manager | Lead Strategy & Planning ConsultantWells Fargo Sep 2023 - Jul 2024San Francisco, California, UsThe Judge Group | Consultant~ Led E2E design, development, execution, & GTM for big 4 bank; focusing on competitive, POS digital software & hardware payment acceptance solutions for B2B partners, SMB merchants & consumers to deliver value- driven outcomes in the consumer lending, merchant acquiring business sector in alignment with strategic goals & OKRs~ Managed and cultivated 3rd party relationships to increase speed to market and establish go-forward positioning within the market landscape~ Coached, consulted, and influenced cross-functional teams’ w/hypothesis-driven ideas & concepts for multiple products & initiatives, incorporating the latest technology trends, including RESTful API connectivity on platforms & solutions~ Developed & articulated product vision, product roadmap, define scope, prioritize backlog, establish goals, and provide direction for technology expansion, stakeholder inclusivity, and improved clarity cross-organizationally
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Sr. Manager | Product StrategyFis Apr 2021 - May 2023Jacksonville, Fl, Us~ Oversaw and drove segment-specific product development & strategy, in alignment with company goals, and CAPEX planning to produce value-driven outcomes, customer/partner satisfaction, reduce churn, & increase revenue~ Collaborated with Product leadership, Business Unit leaders, SMEs, etc. to define compelling propositions for segments; and conduct value chain gap analysis to identify & prioritize solutions to execute through product builds, partnerships, and/or acquisition(s)~ Served as the central Product resource throughout the product lifecycle working with cross functional teams including finance, legal, compliance, marketing, development, QA, security, and commercialization~ Reviewed various forms analytics, both qualitative and quantitative, conducted through focus groups, finance metrics, etc. -
Manager, ProductMerchante Jan 2020 - Apr 2021Alpharetta, Georgia, Us2020: Lean Agile Center of Excellence Member ~ Led & managed product launches; from strategic planning to tactical activities, utilizing SAFe ~ Created, managed, and supported new product development and enhancement initiatives in alignment with Product roadmap & company objectives~ Served as the voice of the merchant/partner to ensure the development of market-driven products~ Identified, defined, and articulated product requirements~ Developed lean business cases for initiatives in collaboration with IT Architecture, Product Owner, Engineering, Delivery Managers, Security, etc.~ Partnered with Product Owners to convey information for user stories & delivery~ Assisted in the development of go-to-market plans in coordination with Product Marketing; including market segmentation, product positioning, and pricing -
Product ManagerWorldpay 2017 - 2018Cincinnati, Ohio, Us~ Managed a portfolio of mPOS SaaS solutions to SMB merchants to process & deliver secure, efficient, simple payment transactions needed to run a successful business~ Successfully delivered mPOS (mobile point-of-sale) solution across multiple channels ~ Maintained & developed strategic partnerships to launch high quality mobile Point-of-Sale solutions across multiple sales channels throughout the organization~ Reviewed, updated, & developed product road maps to plan, forecast, & strategize for future product release and enhancements ~ Utilized VOC (voice of the customer) perspectives to determine product direction for enhancements and prioritization of backlog items~ Monitored SNR and evaluated, defined, tracked and learned from KPIs to help evaluate product success -
Product ManagerFirst Data Corporation 2014 - 2017Brookfield, Wisc., Us~ Led the re-vamp of various UI and feature-sets of mobile prepaid pay-card app & web ~ Acted as lead contributor to the standardization/transformation of Agile/Scrum methodology for our Mobile App product~ Coached Product Manager/product owner & other Scrum resources on Scrum best practices, including VOC, user story formatting, story sizing and estimations, roles & responsibilities~ Co-facilitated interviews with prospective candidates for Mobile App Scrum team~ Created, revised, removed, and prioritized user stories during backlog grooming sessions utilizing AGILE software (JIRA) for mobile app initiatives on Android and iOS operating systems~ Conducted Release Planning sessions for projects and establish project vision~ Acted as lead contributor for feedback in Sprint Planning and Sprint Review sessions~ Documented and assisted in the development concepts and ideas for full-path projects and BAU enhancements -
It - Sr. Business AnalystAtlanta Independent Schools 2010 - 2014~ Led the implementation of COTS solution, a Contract Management System for the district~ Co-led ERP business suite upgrade affecting multiple business units ~ Participated as contributor on Change Control Board for various IT projects~ Gathered requirements from business stakeholders regarding ERP application enhancements, solicitations (RFPs, RFQs, etc.), smart notifications, and custom reports~ Acted as IT business lead for various business units as it relates to special projects , ERP upgrades web applications upgrades including: Infor-Lawson Security (Finance) & Contract Insight ~ Functioned as Project Manager on small-to-medium projects by creating project plans using Microsoft Project, providing weekly status reports to management, scheduling coordination sessions with pertinent team members, providing meeting minutes, submitting production executables to the CCB (Change Control Board)
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Business AnalystVerizon Wireless 2006 - 2009~ SME for outlining problems, opportunities, and solutions for multiple business units/departments. ~ Evaluated, analyzed, and developed protocols by collaborating cross-organizational with business unit owners to improve efficiency of current processes and procedures~ Served as first point of contact for BU owners regarding systems failures on various applications ~ Documented processes & procedures due to software enhancements, updated protocols &change controls~ Developed and maintained strategic partnerships with vendors regarding ERP roadmaps~ Created & executed SQL queries in order to analyze, extract, update, and compare data within JDE~ Managed data integrity of Item Master, Cost and Resale databases in support of Procurement , Material & Order Management, and SCM (Supply Chain Management)~ Collaborated with software engineers to communicate specifications on application enhancements including data flows, live demonstrations, etc.~ Conducted brown-bag sessions to educate and equipment internal resources with tools that would would improve their day-to-operations
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Client Technical AnalystAdp 2004 - 2006Roseland, New Jersey, Us~ Client-facing business liaison, understanding the right problem that customers were looking solve, customizing solutions to meet customers needs, etc.~ Instructed and educated clients on user functions to get optimal use of their ERP system ~ Collaborated with various levels of management to resolve client-related concerns~ Thoroughly documented cases for local and regional support tracking purposes
Crystal Hall Skills
Business Analysis
Agile Methodologies
Product Management
Leadership
User Experience
Software Implementation
Project Management
Requirements Analysis
Waterfall
Sdlc
Process Improvement
Crystal Hall Education Details
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Devry University -
Keller Graduate School Of Management Of Devry University
Frequently Asked Questions about Crystal Hall
What company does Crystal Hall work for?
Crystal Hall works for Wells Fargo
What is Crystal Hall's role at the current company?
Crystal Hall's current role is Product Management Leader.
What is Crystal Hall's email address?
Crystal Hall's email address is cr****@****ata.com
What is Crystal Hall's direct phone number?
Crystal Hall's direct phone number is (866) 382*****
What schools did Crystal Hall attend?
Crystal Hall attended Devry University, Keller Graduate School Of Management Of Devry University.
What skills is Crystal Hall known for?
Crystal Hall has skills like Business Analysis, Agile Methodologies, Product Management, Leadership, User Experience, Software Implementation, Project Management, Requirements Analysis, Waterfall, Sdlc, Process Improvement.
Who are Crystal Hall's colleagues?
Crystal Hall's colleagues are Shany S., Tim Feeser, Megan Church, Jay Krishna, Mansa Kaur Kochhar, Tejashwini Anand, Margie Vargas.
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