Crystal Hartmann, Cmpe Email and Phone Number

• Coaches providers on portal tool "best practices" and promotes the focused use of the Blue Cross of Idaho Provider portal to improve clinic operation outcomes.• Collaborates inter-departmentally to create relevant and updated content for outward provider facing workshops.• Develops and presents education and training programs for providers and their support staff and serves as immediate point of contact for inquiries and trouble shooting.• Travels onsite to provider offices in Eastern Idaho to facilitate staff trainings on payer resource information, available tools, and assist with general problem solving related to a variety of clinic operations such as prior authorizations.• Coordinates with internal teams to resolve escalated provider issues.

•Launched the company website, formalizing all content and design.•Network and partner with local non-profits in fund development and community support, expanding business presence in the marketplace.•Transitioned business accounting to Quickbooks for operational efficiency and financial reporting benefits.•Employ financial and data analysis to improve profit margins.

• Re-negotiated vendor contracts, resulting in 10% reduction in outbound freight costs.• Consolidated the mastectomy and compression departments, improving profit margins.• Implemented LEAN processes in front end, clinical, and technical office operations.• Created the company's first New Employee Training Program and New Practitioner Onboarding program.

•Managed overall operations of physician and staff services including risk management, population health, gap analysis, benchmarking, patient satisfaction scores, payroll, inventory management, Board of Pharmacy compliance, and facility maintenance.•Trained, developed, and mentored newly employed Clinic Administrators in leadership and clinical processes, both in-person and virtually.• Trained mid-level providers on electronic medical record efficiency and documentation.• Chaired the company's Practice Building team; developed and executed training programs to assist in promoting accelerated Family Physician practice growth. • Adapted a payroll and time keeping software program to meet the unique needs of the company. Introduced resulting tailored content to company management.• Improved the company's two-week New Employee Orientation program by developing in-classroom learning modules concerning customer service, HIPAA, and electronic medical records proficiency.• Appointed as the team lead for the company's Front Office team; refined front end processes and created tests utilized by Human Resources for evaluating Customer Service Representatives.• Elected 2019 Forum Representative for the American College of Medical Practice Executives for Idaho chapter.

• Stabilized and grew revenue by creating monthly membership and strength training circuit programs for post physical therapy patients.• Managed front end operations including patient scheduling, payment collection, data entry, and filing.• Supervised and instructed patients through rehab specific exercise and mobility programming to ensure patient safety and Plan of Care discharge.