Crystal Harvey, Ms, Bsn, Rn, Ni-Bc Email & Phone Number

Savannah, Ga, Us

Savannah, Georgia Area

Provided direct support to the executive director by being accountable for the daily operations of the quality reporting initiatives across the medical group spectrum and provided oversight to the medical group regarding quality metrics, goals, and requirement. Reviewed and analyzed quality markers and evaluated data against various federal, state, and commercial standards and ensured integrity of submitted data.Directed the design, development, and implementation of clinical quality improvement and regulatory compliance training and educational programs.Subject matter expert on current and future value based programs and metrics (i.e. HEDIS, CMS STARS, MACRA/MIPS).Collaborated with the operations administrators to assess practices, implement process improvement initiatives and develop and maintain policies and procedures related to the various regulatory programs and requirements.Managed and supervised the quality improvement team, consisting of quality improvement coordinator, nursing, and scheduler roles.Responsible for hiring, training, and evaluating quality staff. Drove a 433% increase in year over year quality incentive payments for all managed care contracts in the first two years.Led the medical group to achieve exceptional performance for MIPS reporting across all tax ID’s, within the medical group, for three consecutive years.

Savannah, Georgia Area

• Led adoption, integration, implementation, and support for the population health software solution utilized by the ACO.• Developed new and fostered long term existing relationships with clinical stakeholders and leadership to obtain buy-in.• Educated medical staff and clinicians on quality metrics and requirements to drive adoption for capitalizing on shared savings.• Integrated multiple vendor EHRs into one population health EHR solution to increase interoperability. EHR vendors consisted of Meditech 6.15, eCW, Allscripts, eMDs, Practice Fusion, DocuTAP, Greenway, and SRS. • Performed workflow and quality gap analysis to provide recommendations for EHR documentation and workflow modifications required to meet quality metrics.• Supported practices and vendors to develop templates and construct data mapping to integrate with the population health software solution.• Subject matter expert for existing CMS value based care initiatives and regulatory requirements.• Presented and demonstrated software solutions, quality metrics, and latest developments in healthcare information technology to the clinically integrated network and the board of directors.

Savannah, Georgia Area

• Established reports and analytics for organizational performance improvement initiatives (KPIs, HAC) and board presentations.• Educated and consulted on IT related process redesign and measurement for physician and clinical users to include medical staff, management, co-workers, and senior leadership as part of the quality improvement process.• Collaborated with LEAN and improvement teams to meet and increase regulatory performance improvement, quality metrics, patient safety, and clinical transformation by incorporating application and technology solutions.• Abstracted electronic chart documentation to gather data analysis for quality reporting.

Savannah, Georgia Area

• Facilitated organizational change regarding CPOE, order set review process, and provider documentation.• Orchestrated “go-live” and upgrade processes for Meditech 6.15.• Delivered expert advice on systems selection, installation, operation, and on-going support of software applications.• Served as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effect of application utilization on modules.

Savannah, Georgia Area

• Obtained buy-in from a majority independent medical staff for CPOE to meet Meaningful Use.• Served as lead CPOE, order set, and provider documentation analyst during migration and Big-Bang implementation of the Meditech 6.1 EMR.• Provided direct support and expert assistance to all customers in the implementation and use of applications, including providers.• Customized and modified system dictionaries, menus, and user interface designs to increase usability and end user engagement.

Savannah, Georgia Area

• Served as charge nurse and managed critically ill medical/surgical patients, requiring hemodynamic monitoring, intravenous drips and mechanical ventilation.

Master Of Science, Nursing Informatics

Health Information Management And Exchange Specialist Certificate

Bachelor Of Science, Nursing

Activities and Societies: American Chemical Society Student Affiliates, Joel H. Hildebrand Chemical Honor Society