Crystal Henderson Email & Phone Number

Provide executive support to the Board while managing the day-to-day functions of the Board Office and staff. Act as the liaison for the Board with SMUD’s executive/senior leadership teams and other SMUD staff members. Ensure the Board is equipped to complete their role successfully.

Direct the activities of the Branch Admin Team. Manage team of analysts performing complex, technical, and analytical contracting and budgeting duties. Plan, organize, and oversee branch budget, contract, human resources, and business services. Assist Branch Executive with preparation and tracking of Board-related and Strategic and Business Plan activities.

Performed budget, contract, and procurement functions in collaboration with Procurement, Financial Services, Accounting, and directors to ensure successful business operations.

Analyzed budget expenditures, led procurement administration, tracked project resource allocation, and provided human resources services.

Answered member inquiries received through CalSTRS contact center; handled questions, complaints, and requests using advanced-level business knowledge, professionalism, and efficiency. Leveraged interpersonal skills to establish callers' trust.

Back up Budget and Personnel Services Administrator; responsible for processing payroll and accounting. Proofed various publications including reports, press releases, and Senate confirmation hearing memos. Updated and maintained the Legislative Analyst’s Office intranet using Microsoft Expression Web. Delegated initiatives, section letters, and other.

Prepared, filed, and served legal documents such as voluntary petitions, motions, and orders. Autonomously managed time-sensitive caseload by monitoring deadlines, requesting needed documentation, and analyzing court rulings. Completed clerical functions such as monitoring and maintaining the office schedule, procuring office supplies, data entry, filing.

Collected and assessed data to develop sales projections and estimate enrollment in order to budget merchandise purchases and faculty supply orders. Created various inventory and productivity tracking spreadsheets, developed procedures, implemented business practice changes, and trained staff. Reviewed publications, forms and correspondence for content.

Supervised and scheduled a staff of 10 employees, providing regular feedback and training. Worked closely with the store owner to track the budget, replenish inventory, and order supplies. Provided excellent customer service by responding to concerns in a positive and productive manner. Cultivated a team atmosphere that resulted in employee and customer.