Crystal Hoo Email and Phone Number

• Plan and manage project and IT support functions primarily within the realm of ERP solutions and MicroStrategy Solution.• Participate in the development and creation documents to comply with SDLC.• Work collaboratively with both users and vendors to gain insights into business processes, facilitating the development of functional workflow specifications.• Generate and maintain comprehensive documentation for all functional specifications (FSD)• Perform internal and external User Acceptance Test (UAT) sign off and Technical of Training (ToT) to user.• Review incidents related to application support, conducting root cause analyses, and offering recommendations for continuous improvement.• Working on waterfall project methodologies.

• Mainly handle a newly build S-Reward Centre Platform (marketplace) development with Alibaba B2B Solution.• Handle Reseller Merchant Functionalities, business process and UI, UX.• Research and studies business needs in terms of functionality and best practices• Document and record all functional specifications and ensure easy readability for stakeholders and Alibaba China programming team.• Prepare User Acceptance Test Script and internal , external User Acceptance Test (UAT) sign off.• Participate in scrum meeting to plan work, discuss work in progress, gather feedback and more.• Working on agile project methodologies

• Led day-to-day R&D activities and related project planning and resource allocation.• Conduct market research to observe market trends and prepare competitor analysis• Identified project budget requirements to enable accurate forecasting.• Basic cost calculation and propose new idea to buyer• Create presentation deck / mood board design• Prepare NPI test for new product• Supervise on the development of new product and current products• Liaise with buyer and supplier on time to time• Collaborated with cross-functional teams to deliver projects on time and under budget.• Generate and analyse monthly sale report and balance stock• Follow up inventory and delivery issues• Meet Client to propose new product and commit sales target. Such as AEON, Spotlight, Homepro, Serta, Avon and more.

• Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable balances• Prepared month-end closing entries for detailed reporting and record keeping• Processed various accounting documents, such as invoices, sales orders and purchase orders.• Chased missing transactions to help facilitate timely payments• Handle claim and bill of company• Marketing task assign by superior (video editing, template design, event)• Customer Service support (solve the customer issue from different channel)