Crystal Pendergrass Email & Phone Number

I am providing training through CompTIA IT Live Online Training Program.

South Hill, Va 23970

Lake Country Advanced Knowledge Center, South Hill Va

Fort Pickett

Fort Pickett

Manage 15 employees that use state of the art hardware, software, and technology to analyze, configure, test, implement, evaluate, and support the DoD/Information Management Systems for the Virginia Army National Guard/Department of Military Affairs. Provide thorough documentation and troubleshooting, setup, configuration management solutions, and technical software. Responds to needs for diagnosis, testing, installation, repair, maintenance, resolution, and upgrade of both hardware and software statewide. Oversees Field Techs, IT Training, Help Desk, Patching and Computer Image Development, and Accounts Administration. Oversee the provision of Information Technology support for the Virginia National Guard for over 1800 customers and 45 locations. Responsible for meeting and tracking DOD 8570 Information Assurance workforce training and certification. Evaluates, recommends, and assists in the procurement and implementation of hardware, software and systems. Recommends hardware and software implementation or use impacting system reliability and availability. Manages budget for the branch.

Fort Pickett

Data base administrator for Unix based engineer mgmt. system: process service orders, and projects; interact daily with customers accepting requests for work: data entry of labor hours and cost: maintain Dell server; run daily backups; work with Budget/Billing to assure proper cost input and proper reporting for billing purposes; serves as in house training on software, hardware, backup support for procuring supplies, equipment. Reviewed service orders and projects with regards to priority or manpower to alleviate further complications

South Hill, Virginia

Served as Medical Staff Coordinator; worked with medical staff credentials, maintain daily functions of office, i.e., correspondence, budget,data entry, scheduling and ordering of services. Solely responsible for maintenance and entry into credentialing database software. Maintain medical staff data including reporting of quality issues. Assist with departments functions under VP including Utilization Review, Discharge Planning and the Emergency Department. Worked closely with Network/Hardware Support personnel in providing software assistance to employees. Risk Management Asst. Data Management and reporting concerning quality and confidential issues, input events reports into Quality control database, correspond with agencies regarding legal cases and trends analysis and review of adverse events. Work to assure compliance with federal and governmental agencies. Maintain Employee Occurrence Database. Worked to begin Performance Improvement Program recognizing ways to improve processes or cost. Virginia