Crystal Johnston Email and Phone Number

A key member of the Contract Management team, providing guidance in developing the Project Contract Summary, Contract Management Plan, and supporting day-to-day activities related to contractual obligations and contract work. Manage the monitoring, planning, and closure of incoming and outgoing correspondence. Support with the preparation of data and documents for the negotiation of claims and counterclaims. Prepare elements necessary for commercial proposals and variation orders. Interact daily with various government agencies regarding contractual and regulatory requirements.

Responsible for the application of the Configuration and Change Management (CCM) process, for 6 projects spanning 5 countries and a change budget of 60million dollars on average per project. Responsible to keep each under CCM control. This included leading teams to develop Project CCM Plans and driving and monitoring its application both internally and with external suppliers. Developed and oversaw project reporting and interfacing with Senior Management and Customers for regular reviews. Led compliance audits and process improvement initiatives, with support from industry consultants.

Reported directly to the Director of Vehicle Engineering, with responsibility for the tracking and reporting on engineering work progress across 5 sites located in several different countries. Reviewed and processed budget requests , hours and daily planning activities of 25 Engineers on a weekly basis and provided updates to our Vice President bi-monthly. These updates required direct interface with the Project scheduler and the Financial controller. Established a Lean Engineering planning tool for our Engineering team to track their daily activities, budget hours and forecasted activities to achieve project milestones. Managed and maintained Engineering SharePoint sites for communications and documentation loading. Generated engineering reports, schedule and prepared KPI for weekly reviews.

Project Management interface to site Production, Supply Management, and Engineering for Change Management. Responsible for change implementation, validation, and completeness of the process and policy in Kingston. Managed and led Change Control Board reviews. Consolidated, optimized, and coordinated various levels of monthly reporting. Onsite representative for Configuration and Change Management along with project governance. Performed data analysis and represented projects in Change and Variation Orders.

Worked in Parks and Recreation, Infrastructure Services, and the Fire Department. Initial point of contact with contractors, municipal figures, and the general public for the processing of registrations for city programs, hall bookings, and other town run programs. In the building department, processed building permits and zoning and municipality bylaws, including assessment of the needs of clients and referral to appropriate personal. Prepared and followed up with invoicing and account activity on large developments.

Prepared documents related to property sale, processing, storing, and retrieving information for clients and staff. Compiled and organized reports, managed projects and schedules following KAREA and CAREA compliance and auditing practices.

Managed branch operations, customer retention programs, and business and marketplace strategy and development with a branch portfolio in excesses of 12 million dollars. This included selling all loan and insurance products, making credit and delinquency decisions, working with the most difficult account problems, and servicing accounts. Responsible for personnel management, including staff training, performance of branch staff, workload management, and development and setting goals for the branch. Responsible for optimizing profitability, controlling losses, and operating expenses of the branch.