Managed and led cross-functional teams while nurturing client relationships and providing customizedmarketing solutions tailored to their unique business needs. Executed brand awareness and leadgeneration campaigns resulting in a 2982% increase in qualified leads, boosting client satisfaction andoverall foot traffic.● Oversee and manage 40+ client accounts, including laundromats, laundromatdistributors, laundry manufacturers, and other businesses in the laundry industry.● Develop and maintain positive client relationships by understanding their uniquerequirements and providing customized solutions to meet their needs.● Serve as the primary point of contact for all clients, delivering exceptional customerservice by optimizing internal team processes to ensure maximum client satisfaction.● Conduct comprehensive audits of client campaigns to identify and resolve any errors.● Streamline team time management by implementing automation techniques andleveraging project management software.● Spearhead and execute successful marketing campaigns for email, social media, andPay-Per-Click (PPC) advertising resulting in increased leads and conversions for all 40+client accounts.● Develop buyer personas through market research and utilizing them to create targetedand effective marketing campaigns

Led the rebranding from Wiivv to FitMyFoot, increasing audience engagement by 22% and shifting thebusiness model from B2B to B2C. Developed segmentation strategies that boosted email open ratesby 14% and broke revenue records within three months. Oversaw and executed the go-to-marketstrategy from concept to execution for the company’s largest product launch in history● Developed and executed go-to-market strategies for new product launches.● Collaborated with cross-functional teams (product, engineering, biz/dev, marketing,customer success, etc) to gather customer insights, set brand and product positioning,and create detailed launch plans.● Managed development of marketing collateral including pitch decks, 1-pagers, websitecontent, press releases, email and social copy, and more.● Conducted competitor research and developed competitive messaging and tactics.● Increased audience engagement by 22% across platforms by using data-drivenaudience segmentation and retargeting, improving average email open rates by 14%within 3 months of starting at the company

• Built email segmentation strategies based on user behavior and purchase histories, increasing average open & click rates by significant margins• Website copywriting and multiple blog bylines, including articles on Pride Month and mental health• Messaging framework and press release creation for biggest product launch in company history• Managed a team of graphic designers, photographers, videographers, and data analysts• Led UX/UI project on website PDPs, PLPs, homepage, and other various pages during rebrand

● Provided exceptional customer service to guests visiting the iconic Space Needleattraction, ensuring a positive and memorable experience.● Operated and maintained a fleet of vehicles, including luxury cars, SUVs, and largevehicles with a focus on safety and efficiency.● Coordinated with a team of valet drivers to manage a high volume of vehicles in afast-paced environment, minimizing wait times for guests and maximizing parkingcapacity.● Collaborated with other departments and stakeholders, such as event planners andfacility managers, to ensure smooth and seamless operations during special events andpeak visitation periods.● Demonstrated strong communication and interpersonal skills, regularly interacting withguests and providing directions, recommendations, and other assistance as needed

● Demonstrated exceptional customer service skills by greeting and assisting an averageof 150 customers daily with their orders.● Operated various equipment and machinery, including coffee grinders and espressomachines, to make and serve high-quality coffee beverages, resulting in positivecustomer reviews and increased sales.● Maintained a clean and organized work area, stocked supplies, and ensured compliancewith health and safety regulations at all times.● Developed strong teamwork and communication skills by collaborating with colleaguesto ensure smooth and efficient operations during busy periods.● Trained and mentored new hires on company policies, procedures, and customerservice standards, resulting in improved employee performance and customersatisfaction.