Crystal Jones Email and Phone Number

* Manages overall operations & performance of the AT&T Device Support Centers in the Carolinas, N FL, & Atlanta (9 locations total, 45 associates)* Completes root cause analysis with actionable plans for sustainable performance*Develops account level solutions driving client satisfaction, the customer experience & employee relations* Performs monthly inventory, management and facility audits to ensure all Flex & client metrics, goals, & contract requirements are being met *Implements appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce* Develops relationships with client & vendors to ensure seamless communications driving performance* Works to meet stretch goals within a risk/reward contractual environment adding profit to the bottom line* Leverages industry practices and apply to internal systems and processes* Coaches & mentors employees & peers to meet professional goals that drive company performance* Earned the first “Best at Flex Award” in June 2013 recognizing strong leadership with national impacts

Managed ten tanning salons and 150 employees.Demographic analysis for new store placement.Store evaluations and inventory audits.Ensured absolute best customer experienceDetailed analysis of sales performance.Oversaw the conversion of two salons and the grand opening of three salons.Calculated ten salon’s monthly goals and calculated bonus based on percentage of those goals met. Made difficult management changes in order to maximize productivity.Prepared presentations on salon performance and employee training methods.

Worked at all levels of the organization and was promoted up to District ManagerManaged ten tanning salons and 150 employees.Job description and responsibility assignments per employee.Demographic analysis for new store placement.Store evaluations and inventory audits.Ensured absolute best customer experiencePurchasing of up to two million in products/supplies.Follow state law and regulations according to Dept of RadiationDetailed analysis of sales performance.Oversaw the conversion of two salons and the grand opening of three salons.Calculated ten salon's monthly goals and calculated bonus based on percentage of those goals met. Made difficult management changes in order to maximize productivity.Prepared presentations on salon performance and employee training methods.