Crystal K. Email and Phone Number

- Lead implementation of new distribution facility and expansions to support planned business growth- Develop logistics and distribution strategies/processes to support the goals of the region- Develop and lead key US Customs and Compliance programs to include, but not limited to: US First Sale, Foreign Trade Zone administration, CTPAT compliance, and ensure all regulatory and compliance measures are met within legal guidelines- Manage and lead 3PL distribution partner – execute SLAs, develop annual and operating forecasts, budgeting, initiative planning, and lead systems enhancements between WMS and SAP.- Manage and lead freight activities, rate and contract negotiation, budget/forecasting, and technology integration- Create and achieve logistics & distribution budget for regional operations to achieve organizational forecasts, targets, and established benchmark KPIs- Lead the deployment of a forward-thinking strategic vision on how to optimize logistics and distribution efficiencies globally- Continually collaborate cross-functionally to support marketing brand initiatives-Source new and leverage existing logistics and distribution partners to ensure market competitive rates and services while ensuring key business KPIs are maintained- Develop implementation of distribution best practices such as systems integration and optimization, inventory control, and SKU optimization- Provide leadership support to the other departments in the development of client solutions and transportation pricing requests that promote profitable revenue growth- Lead, evaluate, and continuously improve logistics and distribution, packaging, and compliance processes to streamline operations- Lead, coach, and mentor direct/indirect reports to succeed and grow- Oversee the distribution business unit’s P&L, ensuring financial targets are met and exceeded.- Develop and manage budgets, forecasts, and financial plans for the distribution department.

● Direct responsibility for the successful startup and ramp-up of a new dedicated, omnichannel Distribution Center with a heavy e-commerce focus ● Collaborate with a 3PL partner to ensure data, systems, processes, reporting, recruitment, and physical infrastructure are all in place to enable ‘on time’ startup ● Shared responsibility for all safety, quality, service, and cost metrics in the facility to ensure the site performance is delivering against agreed commitments ● Ensure processes and procedures are dynamic to meet customer order demand to provide optimal on-time and complete service● Effectively manage productivity performance by activity and customer channel to improve cost per order ● Lead the process of multi-year operational KPIs creation, implementation, reporting, and continuous improvement ● Responsible for optimizing kitting and Value-added service activities, including evaluating and leading insourcing strategy ● Lead Network Design analysis to determine the optimal physical configuration and infrastructure of the warehouse network● Manage and lead new warehouse RFP / RFQ processes to support network strategy ● Develop and manage a vendor base to ensure sufficient transportation service is available to meet demand across international inbound, domestic TL / LTL, and domestic parcel freight modes● Transportation efficiency improvement opportunities (e.g., vendor consolidation, mode optimization, optimization of the parcel contract, etc.) ● Build deep relationships with Brand Supply VPs and be a credible key functional expert on warehousing and logistics ● Remain on the cutting edge of industry trends from leading global markets and recommend best practice technologies• Oversee the distribution business unit’s P&L, ensuring financial targets are met and exceeded.• Develop and manage budgets, forecasts, and financial plans for the distribution department.

• Managed the whole project of setting up 3PL fulfillment centers overseas (Korea and Hong Kong)• Serve as a critical link across all departments to help ensure that the company efficiently and effectively operationalizes vital growth initiatives, from distribution network expansion to launching third-party distribution engagements to long-term strategic planning. • Established, developed, and maintained long-term relationships with all carriers, including freight forwarders and third-party logistics providers, to optimize the current e-commerce process, cost, and performance• Ensured compliance with international and U.S. rules and regulations related to import/export activity• Communicated with overseas customs brokers, freight forwarders, other third-party logistics providers, and government officials to ensure timely customs clearance and delivery of cargo• Evaluated trade-offs between transportation costs, inventory costs, and service levels• Manage the performance of domestic and international carriers and logistics intermediaries• Negotiate rates with inland carriers, ocean carriers, freight forwarders, consolidators, and third-party logistics providers to obtain the lowest rates with corresponding high-quality service• Review the KPI with customers against targets, benchmarks, and service agreements• Oversee the distribution business unit’s P&L, ensuring financial targets are met and exceeded.• Develop and manage budgets, forecasts, and financial plans for the distribution department.

• Develop logistics strategies and processes for entering new markets on a global basis• Analyze the most efficient way to move cargo from point to point, globally and domestically • Review weekly transportation cost analysis• Explain proposed solutions to executive management and other interested parties through written proposals and oral presentations• Direct team in establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources • Manage a team of 17 personnel engaged in comprehensive global logistics operations that maintain shipments to over 180 countries• Through strategic organizational improvements and implementing office management processes, the amount of overtime and expenditures were drastically resulting in significant cost savings• Assess workload, identified critical skills, recruited and hired qualified candidates• Led and developed global logistics managers and team members

• Managed and grew a large account with 250 million in revenue consistently year over year• Consistently exceeded revenue and productivity goals by building a strong long-term strategic relationship with clients in the US and overseas.• Excelled at developing business solutions and creating growth by utilizing the FedEx services portfolio, small parcel, heavy freight, trucking (FTL/LTL), Ocean (FCL/LCL), and warehousing solutions• Demonstrated strong interpersonal, negotiation, and communication skills with external and internal customers• Facilitated and communicated insights for international business structure with extensive experience in selling.