Crystal Kelemen Email and Phone Number

Answered customer requests with friendly, knowledgeable service and support. Educated customers on product and service offerings. Communicated information to customers about product quality, value add of using our services. Balanced the needs of multiple customers simultaneously in a fast-paced environment. Worked under strict deadlines and responded to service requests and emergency call-outs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems.Trained new employees on company customer service policies and service level standards.Processed all sales transactions accurately and in a timely fashion.Tracked down sources of special products and services to meet customers' special needs.

Represented the brand positively in a multitude of settingsAssisting in content creation Participating in event marketingGenerating brand awareness through word-of-mouth marketingProvided feedback and insight on new products/servicesPromoted the brand via my personal social media accounts

Train and coordinate tasks of customer care and returns representativesAssign priorities and provide direction to the teamMentor the customer service team by ensuring service standards are achieved and customer expectations are metOversee technical support services and ensure service is provided in accordance with our company’s policies and procedures.Ensure customer complaints are resolved in a timely mannerResponsible to resolve and assist in resolving customer complaints, refunds etc..Resolve customer complaints by identifying possible options and or solutions.Provide assistance to customer service team as well as when complex problems arise.

Serve as an internal POC for key clients - managing & optimizing for performance, collaborating with account teams and escalating necessary issues internallyMaking recommendations to client-facing team to enhance customer strategiesIdentify & analyze performance trends and potential issues