o Directed and oversaw all aspects of global customer service, compliance, order fulfillment, returns, inventory and vendor relations for (7) 3PL Distributions: Domestically: (1) warehouse & (1) Kitting Facility. Internationally: (5) warehouses: Australia, Canada, Europe, Mexico and UK. Responsibilities: o Strategic direction and oversight of the Global Distributions Operations for Kids2 growth plan and expansion. o 3PL monthly billing invoice reconciliationo P&L review and verification of issueso 3PL Contracts & RFP’so Monitor 3PL metricso Monitor Key Performance Indicators (KPI’s) o Conduct Quarter Business Reviews (QBR’s) o Customer & 3PL Shipping Complianceo Chargebacks (review, discussion, action plan & liaison between 3PL and Accounting Team to ensure chargebacks are tracked & resolved appropriately)o Process Improvement (projects: automate, streamline and drive efficiencies & reduce costs) o Inventory Management & Year-end Physical Inventory o Daily outbound order status and follow througho Container Inbound Tracking o On-boarding/setup of new retail customers & vendors. (i.e.: label creation, EDI set-up, customer processing documentation for 3PL’s, internal order processing/routing processes and ongoing liaising with retail customers to ensure compliance)o Training and development of Employees & Distributions in (5) Affiliate Offices & Domestic OfficeAccomplishments: o Managed the Manufacturing/Kitting Facility located in Seneca SC, all inventory and outbound shipments for 5 months to assure our customers were being served during our move to another kitting facility. o Managed and successfully setup second Kitting Facility located in Winston-Salem.

• Managed all aspects of customer service, compliance, order fulfillment, returns, inventory and vendor relations for (7) International Warehouses: Australia, Canada, Europe, Japan, Mexico, South Africa and UK. Responsibilities: o Strategic direction and oversight of the Intl. Distributions Operations for Kids2 growth plan and expansion.o 3PL monthly billing invoice reconciliationo P&L review and verification of issueso 3PL Contracts & RFP’so Establishing Global 3PL metrics & KPI’so Conduct Quarter Business Reviews (QBR’s) o Customer & 3PL Shipping Complianceo Chargeback’s (review, discussion, action plan & liaison between 3PL and Accounting Team to ensure chargebacks are tracked & resolved appropriately)o Process Improvement (projects: automation, streamline and drive efficiencies & reduce costs) o Inventory Management & Year-end Physical Inventory o Order fulfillment for open orderso Daily outbound order status and follow througho Container Inbound Tracking o Dropship Open Orders & Tracking Numberso On-boarding/setup of new retail customers & vendors. (i.e.: label creation, EDI set-up, customer processing documentation for 3PL’s, internal order processing/routing processes and ongoing liaising with retail customers to ensure compliance)o Training and development of Employees & Distributions in (7) Affiliate Offices & Domestic OfficeAccomplishments:o Setup and launch of TRU Canada Dropship account. Worked closely with IT to build the automation of our first dropship account and implemented the new process globally. The results were great and the account successfully launched with no issues

• Managed all open orders, shipments, backorders, invoicing, customer compliance & returns for (5) International Warehouses: Australia, Canada, Japan, Mexico & South Africa.Responsibilities: o 3PL Monthly Billing Invoice reconciliationo 3PL Contractso Backup to entire account service team o South Africa open orderso Daily outbound order status and follow througho Container Inbound Tracking o Customer Chargeback’so On-boarding/setup of new retail customers & vendors. (i.e.: label creation, EDI set-up, customer processing documentation for 3PL’s, internal order processing/routing processes and ongoing liaising with retail customers to ensure compliance)o Develop a distribution shipment strategy for International Outbound Shipments to align with business goalso Managed and directed a team of 4 who processed the daily orders and interactions with our retail customers and developed the team to solve strategic & tactical operational issueso Training and development of Employees & Distributions in (5) Affiliate Offices & Domestic OfficeAccomplishments: o New customer setup and initial shipmentso New business segments and 3PL account set-ups (South Africa)

• Managed all open orders, shipments, backorders, invoicing, customer compliance & returns for (2) International Warehouses: Canada & Mexico Responsibilities: o 3PL Monthly Billing Invoice reconciliationo Internal/3PL Order Processing documentationo New customer setup & initial shipment oversight o Daily Open Orderso Daily outbound order status and follow througho Container Inbound Tracking o Customer Chargeback’so Returnso Backup to all Business Segment if team member was outAccomplishments: o Achieved cost saving of over 650K on Mexico 3PL billing errors.

• Managed all open orders, shipments, backorders, invoicing for Mexico & Canada Business SegmentsResponsibilities:o New customer setup & initial shipment oversight o Daily Open Orders, invoices, request shipping quotes & inventory availability o Daily outbound order status and follow througho Container Inbound Tracking o Returnso Customer Chargeback’so Customer & 3PL Complianceo Internal/3PL Order Processing documentationo Backup to Domestic Business Segment if team member was outAccomplishments: o Discovered Mexico Customers were double dipping on defective returns - renegotiated vendor agreements.

• Managed all open orders, shipments, backorders, invoicing for Mexico Business SegmentResponsibilities:o Daily Open Orders, invoices, request shipping quotes & inventory availability o Customer & 3PL Complianceo Daily outbound order status and follow througho Container Inbound Tracking o Returnso Customer Chargeback’so Internal/3PL order processing documentationAccomplishments: o Worked with Mexico 3PL setting up process improvements and KPI's making the Mexico 3PL the second best 3PL with little to no shipping errors

• Managed and oversaw all aspects of daily operations and team activities at multiple client job sites.• Led daily office activities to include job scheduling, accounts payable and receivable, payroll, purchasing and inventory management.