Crystal Kent

Crystal Kent Email and Phone Number

Lead Business Accountability Specialist @ Wells Fargo | Enterprise Complaints and Remediation @ Wells Fargo
san francisco, california, united states
Crystal Kent's Location
Des Moines Metropolitan Area, United States
Crystal Kent's Contact Details

Crystal Kent work email

Crystal Kent personal email

n/a
About Crystal Kent

Crystal Kent is a Lead Business Accountability Specialist @ Wells Fargo | Enterprise Complaints and Remediation at Wells Fargo.

Crystal Kent's Current Company Details
Wells Fargo

Wells Fargo

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Lead Business Accountability Specialist @ Wells Fargo | Enterprise Complaints and Remediation
san francisco, california, united states
Website:
wellsfargo.com
Employees:
246787
Crystal Kent Work Experience Details
  • Wells Fargo
    Lead Business Accountability Specialist
    Wells Fargo Aug 2024 - Present
    West Des Moines, Iowa, United States
    Third Party Complaint QA Lead
  • U.S. Bank
    Senior Third Party Risk Analyst
    U.S. Bank Mar 2023 - Sep 2024
    Identify adverse third party events with potential impacts to the company and/or customers. Partner with internal stakeholders to mitigate any risk exposure and ensure proper remediation and control implementation.Create weekly and monthly executive reporting to inform Risk Committee and senior management of current risks and action plans. Train and assist junior analysts in identifying third party events and risk exposure.
  • U.S. Bank
    Third Party Risk Analyst
    U.S. Bank Jul 2019 - Aug 2023
    Monitor and identify third party events with potential impact to the company and customers. Partner with internal stakeholders to mitigate any risk exposure, proper remediation and implement controls. Create weekly and monthly executive reporting to ensure upper management is aware of all current events and action items.
  • U.S. Bank
    Payment Services Cro Risk Consultant
    U.S. Bank Jun 2015 - Jul 2019
    Identified complaints applicable third parties and assisted relationship managers with implementing complaints management procedures and processes in adherence to the Enterprise Customer Complaints Policy. Designed and delivered executive reports and presentations to Corporate Risk Management and business line executives. Designed and completed a quality assurance review process to ensure data quality for reporting and regulatory requirements.
  • U.S. Bank
    Retail Branch Management
    U.S. Bank Jan 2007 - Jun 2015
    Managed day to day branch activities ensuring proper compliance with operational and regulatory procedures. Conducted interviews, trained and coached new and existing employees. Provided support with Retail Quality Assurance audits for all district branches. Processed loans and banking transactions.

Crystal Kent Education Details

Frequently Asked Questions about Crystal Kent

What company does Crystal Kent work for?

Crystal Kent works for Wells Fargo

What is Crystal Kent's role at the current company?

Crystal Kent's current role is Lead Business Accountability Specialist @ Wells Fargo | Enterprise Complaints and Remediation.

What is Crystal Kent's email address?

Crystal Kent's email address is cr****@****ank.com

What schools did Crystal Kent attend?

Crystal Kent attended Upper Iowa University.

Who are Crystal Kent's colleagues?

Crystal Kent's colleagues are Ericson Reyes, Omolara Ajose, Lorraine Flores, Derrick Hewett, Julian H., Kim Crane, Barbara Schmitz.

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