Crystal Knox Email and Phone Number

Carefully supervise three full-time staff including one Recreation Coordinator and two Recreation Specialists and 50-75 Recreation Leaders and Facility Attendants. Programs include; facility reservations, contract classes, excursions, and senior programs and the daily operations of the Diamond Bar Center (DBC).Daily operation of the DBC includes scheduling of full and part-time staff ensuring appropriate coverage for operating hours, scheduling use of the rooms between senior clubs, contract classes, other City programs, and private use. Facility reservations also includes private, non-profit and other governmental use of picnic areas, Pantera Park Activity Room, and Heritage Park Community Center. Contract Classes generate nearly $200k in yearly revenue. Staff and I spend valuable time updating class information on the City website and other marketing tools. We regularly update the contract class manual to keep programs current and maintain steady revenue. Senior Programs & Excursions are vital, providing essential resources, social interaction and entertainment, community outreach, culture and education. My team and I allocate facility use between five local senior clubs. We maintain successful partnerships with clubs, resources agencies and organizations like Mt. SAC to offer a variety of educational and health and wellness classes. We coordinate 10 seasonally themed dances and a variety of special events throughout the year. We continue to survey and research new program ideas. We successfully introducing pickleball to the community, leading to permanent courts being added at Maple Hill Park. I took a lead role in the implementation of RecTrac 3.1 registration software. Completed the successful transition of rental events from the old system, and assisted with facilitating the system set-up for activities and classes. Coordinate full and part-time staff trainings, ensuring they are well trained in their areas of responsibility.

Co organized with April Batson, this group was formed for facility management professionals within the Parks and Recreation community to exchange and discuss ideas regarding reservations, operations, vendors and contractors, and other management issues. The group originated from the roundtable we hosted at the CPRS Region 4 Mini Conference in 2017 and has evolved into ongoing meetings/roundtables. The group meets on a bi-annual basis at locations throughout Southern California. Please contact me for more information or if you would like to be added to our contact list.