Crystal Simmons Email and Phone Number

e-Emphasys is a global IT solutions company, providing industry-specific ERP software to Equipment Dealerships and Rental companies of the construction, mining, forestry, material handling, agriculture, heavy trucking, aggregate and sanitation industries. Configure, implement and install Dealer Management Platforms to heavy equipment dealers throughout North America.Train key/super users on specialty modules of the ERP system such as Part and Service, Rentals and Equipment, and Finance.Support day-to-day operations of dealers and troubleshoot issues as they arise.

OFM features a wide range of furniture for the office, education, and home settings. All pieces are in stock and available for same day shipping. Our products run the gamut from storage systems, customizable office desk solutions, to versatile task chairs.- Integral part of team of five consisting of EDI, product data management, desktop support, pricing program management and SQL DBA for the implementation of new company-wide ERP system - Automated outbound EDI invoice processing, (810) resulting in an 18% labor reduction in accounting and providing immediate invoice delivery to customers. - Automated outbound EDI advanced shipment notifications, (856) resulting in a 13% labor reduction in post entry order processing and providing immediate shipment data to customers. - Automated inbound EDI customer purchase order processing, (850) eliminating human -involvement in > 80% of all customer orders and providing immediate delivery of warehouse shipment orders (940) to OFM shipping facilities. - Act as the single point of contact and subject matter expert in all EDI functions and operations- Work extensively with other employees to ensure the EDI program is working as intended- Partner with trading partners to resolve any operational issues, on demand and proactively- Plan, coordinate and test all EDI implementations with new EDI partners and/or their VANs- Maintain, test and stay up to date with all trading partner EDI changes- Analyze current implementation to make recommendations for improvements for process improvements and system upgrades- Process and monitor all inbound and outbound documents- Perform audits to ensure quality standards are being met on a regular basis- Responsible for conducting training to keep staff up to date on technology changes

Railinc is the railroad industry's innovative & reliable resource for technology solutions. We support business processes & provide business intelligence that help railroads & rail equipment owners increase productivity, achieve operational efficiencies & keep their assets moving. Railinc is the industry's largest & most accurate source for real-time interline rail data. We deliver more than 9 million messages each day over our EDI network, including transportation waybills, advance train consists, blocking requests & responses, and trip plans.•Coordinate with informal engagement contributors to ensure conformance to customer requirements, schedule & budget•Contribute to internal communication between product management, product development, service delivery, business development on behalf of customer, particularly during the new customer on-boarding phase•Clarify & manage internal delivery against customer expectations•Conduct needs assessment generation•Define the scope of work & develop detailed plans required to address customer needs•Communicate these deliverables to customers & work with Sales Team to negotiate acceptance of terms•Work with customer to assess customer need, technological limitations, perform comparative data analysis, to assist customer with product comparison, purchase decision, & implementation•Trusted advisor to the customer’s decision-makers by establishing credibility & expertise in application and/or data warehouse technology/architecture, marketing analysis & automation systems, customer solutions•Lend analytical expertise to short-term ad hoc requests•Support the analysis of other key stakeholders with validation, advice, & direction as required •Assist sales in presenting plans to customers & negotiating project schedules•Represent product expertise in industry/customer focus groups•Document & prioritize identified opportunities•Conduct client requirement analyses•EDI Mapping & Translation skills

Analyze the level of customer satisfaction for product service delivery; build factbasedanalytics to support resolution of key service issues• Act as single point of contact for Railinc Product Support, Project Managementand Product Management for company-wide FTP server implementation• Act as single point of contact for Messaging customers for company-wide FTPserver implementation• Acted as point of contact for customer onboarding; gathered requirements for GISmessage mapping, managed project timeline, communicated regularly withcustomer on progress of project, tested final solution with customer, followed upto ensure satisfaction• Analyze data/process usage, need and prioritization for product maintenance• Spearheaded initiative to document Messaging processes to make futureonboarding of new employees more efficient• Lead initiative for customer end-to-end testing to ensure properprocessing/transmission of messages during the NextPath/RMC migration• Conduct root-cause analysis for product performance• Ensure service-level agreement compliance while providing superior customerservice• Execute product launch plans as needed by product management• Provide analytical insights to refresh product service effectiveness• Identify issues/risks with product service• Support day-to-day product performance as assigned• Collaborate with Customer and Product Support management and applicationsupport services to manage queue for requirements• Participate in user acceptance testing activity, user training, implementationplanning and user documentation• Ensure attention to customer component of business requirements documentation• Support Product Support Managers in identifying cost/service tradeoffs• Support product analysis including potential service optimization options,enhancements for quality, convenience and low cost

• Created and managed database information for automatic vehicle announcements,automatic vehicle locations and automatic vehicle monitoring• Acted as customer liaison, identifying problems and issues and effectivelytroubleshooting situations to reach solutions• Trained individuals from Maintenance Mechanics to Information Technologyprofessionals on proprietary software, products and systems via telephone, websessions, and in platform training sessions• Created and maintained training manuals and reference materials• Ensured that final data was accurate and user friendly for end users• Implemented standards and protocols for data processing consistency