• Managed the administrative and logistics operations for the Chief Medical Officer (CMO) of a global biotechnology company— managed complex scheduling requests, acted as a liaison between leadership and development for 600 staff, prepared documents and deliverables, and managed competing priorities to maximize the CMO’s effectiveness and efficiency.• Led a team of five department administrative professionals—aligning priorities, training on corporate best practices and procedures, and… Show more • Managed the administrative and logistics operations for the Chief Medical Officer (CMO) of a global biotechnology company— managed complex scheduling requests, acted as a liaison between leadership and development for 600 staff, prepared documents and deliverables, and managed competing priorities to maximize the CMO’s effectiveness and efficiency.• Led a team of five department administrative professionals—aligning priorities, training on corporate best practices and procedures, and driving greater efficiency including a 25% increase in project completion rate.• Managed domestic and international travel arrangements, coordinated flight logistics, transportation, and accommodations, and prepared itineraries.• Orchestrated large-scale events including the division’s 300-person holiday party—coordinated logistics and preparations, communicated with vendors, and managed budgets. • Developed written materials on behalf of senior leadership including drafting, revising, and distributing correspondence. Show less

• Led 25-person sales team—leading recruitment and onboarding efforts, providing guidance on sales best practices, and offering mentorship and coaching. • Cultivated strong relationships with customers, vendors, and stakeholders—building trust, listening to priorities and needs, and ensuring positive customer experience. • Delivered high-quality customer service with homeowners and customers—interacting with a diverse range of stakeholders, managing a queue of customer requests and… Show more • Led 25-person sales team—leading recruitment and onboarding efforts, providing guidance on sales best practices, and offering mentorship and coaching. • Cultivated strong relationships with customers, vendors, and stakeholders—building trust, listening to priorities and needs, and ensuring positive customer experience. • Delivered high-quality customer service with homeowners and customers—interacting with a diverse range of stakeholders, managing a queue of customer requests and competing priorities, coordinating cross-functional service teams, and resolving customer complaints and issues. Show less

• Oversaw the administrative operations for the director of operations at a marketing firm with responsibility for contract management, CRM updates, customer service requests, and administrative tasks. • Coordinated the sales team across multiple time zones—establishing robust channels of communication and collaboration to ensure seamless operations. • Generated sales reports and metrics for senior leadership, providing key insights and trends that informed decision-making.

• Managed strategic initiatives that improved transparency and performance including the development of the company’s CRM system—bridging the gap between developers and end-users to enhance system functionality and user experience.• Established the company’s quality department, building operational systems that investigated and resolved customer disputes, resulting in a reduction of cancellations and chargebacks.