Crystal Austin Email & Phone Number

Houston, Texas, United States

Delivered technical support to customers through phone, email, and chat.Documented customer interactions and solutions through multiple ticketing systems.Collaborated with cross-functional teams to address complex problems.Stayed informed on the latest technology trends and updates.Maintain 98%+ reliability score (on-time arrival and working of scheduled shifts)

Houston, Texas, United States

Selected out of 2500 applicants to form a cohort of 80.Actively participated 210 hours learning IT Support Skills and including soft skills.Completed Google IT Support certificateEarned CompTIA A+ certificate

Houston, Texas, United States

U65/ACA health insurance sales.Receive inbound calls from clients in South Carolina looking to renew their BCBS coverage.Educating clients who are interested in switching but are unaware of the benefits.Meet/exceed daily, weekly, and monthly KPIsKeep abreast of HIPAA, AML, and other security policies to ensure company and client safety.Educating clients on the differences between Medicaid and ACA plans.

Phoenix, Arizona, United States

Pickup packages from assigned warehouse facilityScan packages into route during pickupCheck-in in a timely mannerDeliver all packages on timeHigh volume route deliveryEnsure quality customer service when performing dutiesReturning any undeliverable packages to the facilityContacting customer or driver support for any issues arisenWorking with customers to find alternate methods of package delivery

Phoenix, Arizona, United States

Address customer concernsReaching out to borrowers to give requested information about refinancing and purchasing homesCollaborate with brokers and real estate agents to ensure timely closing of purchase agreementsLock loans at point of saleFollowing up with current borrowers in processing to ensure the timely closing of their refinance applicationWork with processor and underwriter to retrieve necessary documentation from the borrowerWork done in a remote call center settingMeet weekly, monthly, and quarterly quotas for new business while maintaining pipeline of current businessTake inbound and perform outbound calls to both prospective and current clientsFollow up with management and other team members to ensure all borrower questions and concerns are addressed quickly, accurately, and effectively

Scottsdale, Arizona, United States

Build rapport and establish a lasting relationship with borrowersTake mortgage loan applicationsPre-Approve borrowers for loan options that fit their needsAct as liaison between underwriter and borrower to request necessary documentation to process the loan applicationRespond to client inquiries and correspondence in a timely mannerTake inbound calls from prospective and existing clientsAct as main point of contact for borrowers and other departments working on assigned loan applicationsAssist borrowers with tech issues, document help, and any questions they may haveBuild and maintain extensive pipeline of more than 80 loan applicationsLocking and floating loans at point of saleSelling Loan Estimates to borrowersScheduling appraisals and assigning appraisal waiversAct as financial advisor to help clients achieve and maintain their financial goals

Tempe, Arizona, United States

Train new hires to sell Medicare products from 28 carriers in all 50 statesManage a classroom training environment of 22 adult learnersAct as a point of contact for communications and concerns between management and studentsKeep track of attendance, hours, corrective actions, and more through Microsoft ExcelSend emails for the company and client through OutlookSchedule appointments and meetings through OutlookWork with licensing department to ensure agents are licensed, certified, and appointed in all necessary states and carriers, (amount varied by class)Practice scenarios and role plays with students to ensure sales floor readinessMonitoring calls for quality assurance and identifying coaching opportunitiesHandling time cards and expense reports through company systemsSetup computers and conduct Operative Readiness Testing (ORT) to ensure computer function for the sales floorPerform meetings with learners to correct behaviors and set firmer expectations for the sales floorConduct Corrective Action meetings as requested by carrier(s)Printing, laminating, and distribution of useful documents to students on the sales floorProducing coaching plans with learners as a way to promote personal and professional growthPrepare classroom activities and partnering for sales floor training (call intake)Acting as a liaison between the client and the classroom on specific topics to be taughtWorking with Talent Acquisition, Licensing, Workforce, and other departments to ensure smooth transition and hiring process

Phoenix, Arizona, United States

Deliver food in a timely manner to customersCook incoming orders at Wing StreetWash dishesMaintain store appearance, (mopping, wiping down surfaces, sweeping the lobby, stocking front end cooler)Maintain store cleanliness (trash, cleaning machinery and appliances)Cut pizzas, breadsticks, and other items at the Cut TableBagging items for each orderReceiving and inputting customer ordersCash/Card handling of customers’ payments

Phoenix, Arizona, United States

Receive inbound calls from seniors and the disabled looking for Medicare coverage insuranceAssist existing customers in managing their current coverageAssist new customers with information about plansUse of exceptional customer service skills to determine customer needs, and enrolling them in the plan that best fits those needsAssist customers with information about Medicare, Social Security, and other general questions about medical insuranceSchedule appointments and meetings as necessary for customers who need/request themUse of exceptional sales abilities to retain customers and have customers switch to our plans when fitting

Phoenix, Arizona, United States

Door-to-Door salesPromote team-building activities such as office night, team days, and eventsTrain entry-level employees to prepare them for promotion to leadershipBecome familiar with exclusive deals and offers about products offered through partnered companiesHelp entry-level employees with questions they may have, as well as guide them to getting tasks done properly and efficientlyKeep track of personal records and daily statisticsFiling paperwork and work orders for customersAssist customers in signing up for new promotions and services that best fit their needsEstablish and maintain a productive and supportive work environmentHelp entry-level employees establish connections to help them succeedExamine applications and determine which candidates to interviewInterview candidates and file information in databaseFill out work order invoices and distribute to customersEnsure hardware of all electronic equipment is fully functional and up-to-dateTrain new hires and designate assignments using Sales Force

Phoenix, Arizona, United States

Answer general questions from customersSchedule reservations for trucks, trailers, and storage unitsEdit reservations for customersSetup new reservationsSetup hitch appointmentsReceive and process payments for storage unitsAssist teammates with questions they may haveDiffuse problems with angry customers to ensure they leave happy and satisfiedMaintain customer confidentiality while providing service

Phoenix, Arizona, United States

Assist customers with questions about productsRinging up customers using a Point of Sale systemPerforming Western Union TransactionsTaking passport photos, creating photobooks, discs, prints, posters, and other mediaGreeting customers as they enter the store as well as thanking them when they leaveAnswering phone calls to the store for orders or transfers to pharmacy or any other general inquiryMaintaining clean and professional look of the store; cleaning the bathrooms, mirrors, mopping spots on the floor, vacuuming the carpet, sweeping the store, organizing stockroom, facing the shelves, and fixing displaysStocking shelves with incoming merchandise and filling in holes with other merchandise from the stockroomUsed problem solving skills in a fast-paced environment to quickly deliver desirable results to customersIssuing Rain ChecksAssist managers with bookkeeping and counting daily earnings

Phoenix, Arizona, United States

Pushed disabled passengers in wheelchairs to various locations needed in the airport, as well as assisted them with reaching the restroom and getting food, weighing at least 180lbsDirected passengers who may have had questions, as well as guided passengers who may have been blind or deafHelp passengers with carry-on luggage as well as claiming items from baggage claim and helped passengers who could not walk at all onto the aircraft using an aisle chair

Tempe, Arizona, United States

Front desk receptionist positionTransported t-shirts to various offices around campus so they could be passed out to incoming freshman during Fall WelcomeAnswered phone calls from customers to provide assistance and give information about the schoolRegistered incoming students for orientation, processed enrollment deposit payments, as well as registering attendees for events such as Fall Welcome and Family WeekendSetup/Tear down of events such as balls and banquetsGeneral clerical duties such as filing, scheduling, office organization, making copies, sending faxes, answering emails and follow up callsDirecting calls from faculty, parents, and students to the proper department and offering general assistanceScheduled appointments with academic advisors and orientation leadershipEntered information for emailing lists and other various contact/personal details into a databaseGreeted customers as they entered the officeGeneral management of events during balls and banquets to ensure customer pleasure and enjoyment