Advocate for student needs across all departments of the University; Actively and independently own and manage my student caseload.Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through their first term.Respond to student questions and requests promptlyUse University systems to track and asses how your assigned students are progressing towards completing their first term and report these metrics to management regularly.Coaches and offers counsel to students on strategies for success, ability to overcome hurdles/objections, and productive interactions with Post University.

Conduct Professional College Advisory Sessions (PCAS) via telephone and occasionally to help prospective students identify their interests and choose a DegreePromptly respond to student inquiries regarding Post University and our program offeringsData entry of student enrollment information to ensure full and proper documentationWork with academic advising and faculty to identify students with academic problems and strive to overcome these issues to promote student success and retention; coordinate discipline issues with student servicesData entry of student enrollment information to ensure full and proper documentation

Recruit and retain students for teams, classes and private lessons growing enrollment for the departmentManage payroll, hiring & firing employees, staff discipline and all paperwork associated with such tasks.Run weekly staff meetingsMarket team programs, tumbling classes and special eventsScheduling and communicating policies and proceduresHandle customer inquiries, complaints, billing questions and payment extension/service requests

Served a Case Manager for Scholarship ProgramReviewed applicant information and sponsor records to ensure eligibilityProvide technical assistance and outreach to childcare centers about the TEACH programAdvised and provided information regarding available scholarships to interested clients and sponsorsAbility to manage and resolve customer complaints and inquiriesReconciled vendor invoices and researched discrepancies through resolution.Maintain current knowledge about child care regulations, evidence-based practices.Ability to answer high call volumes