Crystal M. Email and Phone Number

Formulate partnerships with employees and clients in making gratifying career placement choices. Responsible for recruiting & sourcing new talented professionals, creating placements, and develop candidate relationships. Deliver a variety of career solutions for the communities we serve. Develop continual relationship management with employees. Staffing of open temporary, temporary to hire, and direct hire assignments and scheduling. Conducting virtual and in person interviews of field employees. Documentation/Staffing Management and Employee Follow up along the hiring process and after start dates. Facilitate testings and certification resources within the healthcare field.

Accomplished Full-Cycle Recruiting daily responsibilities for Healthcare, Insurance, Mortgage and Customer Service clients while simultaneously pioneering new Field Recruiting Technology for Company-wide offices.● Created 10+ Job Postings per a week on Job Platforms such as, Indeed, CareerBuilder, ZipRecruiter, LinkedIn, Monster, and Aston Carter’s main webpage. ● Reviewed applicants’ resumes, job applications, and pre-screening questions.● Sourced out for new qualified talent through company’s Applicant Tracking System.● Pre-screened applicants over the phone with a High-Call Volume of over 150 calls per a week to learn their goals, skills, and interests.● Scheduled, as well as, interviewed, coordinated tests and assessments, and completed interview-prep for candidates to succeed during client interviews.● Completed weekly reference checks by detailed E-mails and Phone Calls.● Updated spreadsheets of candidates throughout the hiring process.● Restructured the technology of recruiting by Beta-Testing new applicant and candidate features and proving daily feedback to Senior Recruiting Managers and I.T. Consultants.● Assisted with Onboarding paperwork between Account Managers, employers, Onboarding Specialists, and New Hires.● Filled out Accounting documents for new hires, contractors, and compensations for Recruiting Staff.● Upheld weekly and quarterly metrics of submittals, offers accepted, and start dates of new hires.

Assisted clients via calls with inquiries, requests, problem resolution, comments, and feedback regarding product and services.● Actively searched for new talent to provide consumer support at Mortgage Companies and Private Lending Offices through digital channels, successfully promoting company products and services. ● Provided marketing insights to increase additional new clients and returning clients. Trained Marketing employees and assisted employees with new program adjustments. ● Consistently followed up with business leads and met weekly performance goals including service level, utilization and customer satisfaction as well as maintaining complete and accurate department procedures. ● Conducted Refinance and Purchase estimates for consumer inquiries, aiding in revenue productivity for Nationwide Lending Companies and National Banks by increasing their overall residential closings in the Mortgage Industry. ● Demonstrated professionalism and courtesy while working to resolve complaints by using available resources for best solutions. ● Successfully managed suppliers and or vendors to ensure products are delivered accurately and on time. ● Efficiently collaborated with different business personnel, from Vice Presidents and C-suite leaders to Loan Officers and Assistants.

Abetted customers by performing cashier duties, finding out of stock items, handling returns and exchanges, providing excellent customer service by following the company’s Mission Statement. ● Maintained high productivity by efficiently processing cash, credit and debit payments for customers, responding to patrons’ questions and concerns regarding store products and services. ● Coordinated the front end making sure each customer has a pleasant and quick check out, maintaining store knowledge of sales, store policies, and informing other associates of changes.● Completed over 40 membership applications, bringing in 50K additional revenue in, plus performing money management, inventory, and cultivating floor layouts for marketing.● Performed exceptional customer services, receiving over 90 positive retail reviews made by customers.● Managed the Home Goods department, prevented theft by matching up correct personal identification and managing accountability of products coming directly from the company’s warehouses.● Served as an advisor for shipping delays and making proper logistical adjustments in order to earn and keep continual business from consumers.

Managed the military’s inventory of over 100,000-line items totaling to $1.2 million in value, ensuring a 98% accuracy for auditing purposes. Cut overhead cost by twenty percent by delegating and utilizing other viable departments. Assisted our primary distributor with record keeping and system restructuring to fulfill customer sales. ● Worked closely and established government relationships within communities to advocate new available military jobs.● Assisted in preserving records of future candidates and employees in government databases.● Mentored and facilitated activities for sustaining the physical readiness of upcoming service members.● Monitored incoming inventory, managing a daily average of 120 customers while carrying out daily/weekly/End of Month (EOM) reports. ● Maintained logistics, financial publications, and computer libraries, utilizing purchasing power for 10-20 departments on a regular basis, in addition to maintaining financial records and accounting systems. ● Directed supplier performance including annual price negations based on supplier manufacturing improvements, resulting in supplier achievements at or above expected results. ● Developed and directed logistic management operations that involved planning, coordination and evaluating logistical action required to support production during cycle life of projects. ● Pioneered strategy to provide superior fulfillment services, playing a pivotal role in consistently maintaining 100% inventory accuracy, remarkably surpassing previous percentages. ● Performed periodic systems evaluations and developed recommendations for system improvements, resulting in implementation of new systems to effectively streamline logistic and operational functions. ● Analyzed and monitored supplier quality to identify any risk and analyze opportunities.

Recommended merchandise to customers and clients based on shopping needs, pricing items based on credit, sales, discounts, return policies and warranties.● Consistently greeted customers in a friendly manner, assisted with merchandising, replenishment, and visual standards, adhering to merchandise receiving and handling guidelines.● Ensured that assigned area was maintained, making sure the salesfloor was clean and moved misplaced items back to their correct area.● Built connections with customers and assisting them with their purchases, applying consumer and retail expertise in prioritizing the flow of merchandise to the salesfloor and new plan layouts.● Served as a liaison between managerial decision makers and asset Protection personnel.● Thoroughly updated consumers at different stages of their purchasing experience.