Crystal M. Email & Phone Number

Conshohocken, Pa, Us

Blue Bell, Pennsylvania, United States

*Pro-active spokesperson for industry-leading eCOA and patient eSource solution design withthe goal of ensuring awareness of best practices and requirements *Own and design TrialMax solutions to ensure the solution delivered to clients meetstheir needs and expectations*Provide selected product training to ensure staff in Client Services and Development Services areknowledgeable about products’ intended use, benefits and functionalityLead team meetings *Active participation in conferences, delivering speeches, webinars and papers on selected topics to benefit multiple teams* Define user stories in JIRA for the best solution where they can be easily shared andprioritized * Prioritizes the backlog according to client needs in collaboration with the client during design calls* Define the solution architecture across product components to ensure a high-qualityend product* Specify key design elements per study needs, e.g eligibility criteria, logical flow, visitschedule, to ensure they work according to the study protocol and to utilize effectivedesign that lead to high quality solutions* Lead design conversations with the client in Kick off and Design Meetings, providerecommendations for design of solutions, document outcomes in the backlog, ensuring the client can benefit from the most recent best practices and design understandingMentor new SS/SA's to help them understand our best practices and industry standards

King Of Prussia, Pa

Production/Configuration BSA SupportProvide support in configuration management by updating system for new implementations and changesAct as customer/IT liaison when system issues ariseProvide customer and IT Support for all business applicationsWorks with complex system problem logs, work with business and tech staff to perform root cause analysis and resolutionSupport user in testing the resolution of system problems for quality outcomesEnsure new solutions implemented in the system are documented and communicated across Production Support TeamProvide training and guidance to other BSAs in Production Support TeamProvide process improvements for multiple departments for operational processesWork in Service Now to trouble shoot and triage issues, working alongside IT Developers in the resolution processAgile Methodologies utilized on the Production and Configuration teams during sprints

Blue Bell, Pa

Senior Business Analyst• Analyst support on Client Management Team to Audit Operations, Development Ops and Business IT engineers and leaders• Liaison between Engineers and Business Ops on Project development, Business Requirements, escalation process, and resolution processes• Generate reports to analyze and track trends in open issues, high priority issues to provide feedback and discussions of solutions• Develops solutions to business problems and opportunities for all customer service applications • Agile Methodologies, grooming sessions, Features, Epics, User story creation and modifications• Grooming of user stories with team, Product Owner, Business Ops • Review Metrics and calculate Weekly, Bi-Weekly, and Monthly Performance• Responsible for the coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines• Daily Stand up meetings, Monthly Engineering Status meetings on trends of issues and requests• Work in Agile Central and JIRA daily for User Story review, creation, modifications, Epics, Sprints, Backlog work• Analyze and Scrub raw data for engineers to clean data

Greater Philadelphia Area

As a member of the Business Technology Services group my role is essential in being a liaison between the Business, Product Owner, and the Agile Core Team. Involved with JAD sessions, Agile Project Initiation Ceremony, Sprint Planning, Release Planning, Backlog Grooming, Sprint, Daily Stand-up, Sprint Review, and Sprint HardeningInput /Maintain Product Backlog and Epics /Features/Requirements in VSTSAssist team in translation of business-defined user stories into BTS jargonAssist in creation of acceptance criteria for every user story in the Sprint BacklogSchedule and participate in Backlog Grooming sessions to ensure things are best prepared for next sprint's Sprint Planning CeremonyDeliverables include the following: Epics, Features, User Stories/Requirements, Product Backlog, Release Backlog

Radnor, Pa

• Manage clinical application projects of all levels for Home Care, Hospice, and Private Duty Areas• Prepare and maintain project scope, work plans, budgets, issues lists and other project documentation for assigned projects. Utilize project methodology and tools to manage project track status and deliverables• Proactively identify, resolve and escalate issues that could impact project schedules by working with Team, Management, and Vendors to remediate technical, operational, resource issues • Identify and coordinate the use of resources for project support, installation of hardware, operations, and network features to support the implementation of the application• Coordinate minor and major releases for multiple systems within the agency; developing all work plans/deadlines for installation/implementation of various upgrades• Develop Crystal Reports, Tableau based reports, and Dashboard reports exhibiting detailed data.• Track project milestones and activity, identify issues, analyze root cause and recommend solutions to ensure project accuracy and completeness. Office 365 Migration, Cisco phone upgrade, I phone upgrades• Set up, Configure and Trouble-Shoot all mobile devices, laptops, desktop, I-phones, printers• Work with EMR system to resolve/troubleshoot issues, maintain workflow, provide solutions to complex problems• Coordinate and Lead JAD sessions, interview stakeholders and clinicians to gather all facts and present multiple solutions to High Profile Individuals• Translate all requirements into business, system, technical and functional requirements, with Visio workflow mock up to present to Stakeholders and IT department • Participate in identifying issues by testing, building in Test environment, system configurations

Greater Philadelphia Area

Build repeatable automated reports to support all functional areas including but not limited to Enrollment, Customer Service, Claims, Finance, Encounters, Reconciliation and Medical Management to support operational excellence across all Products.Develop Complex reporting to support oversight capabilities and ensure performance standards meet all Plan, State and CMS audit and Star requirements.Support creative solutions to mitigate real-time business break fix’s following a three-pronged agile approach inclusive of developing short, mid and long term automated solutions.Provide analytics to re-engineer existing business processes, gain efficiencies and reduce manual intervention utilizing agile three-pronged approach.Develop ad-hoc and repeatable State, CMS and internal reporting as needed.Work with all systems test environment to support preliminary testing of all work.Interface directly with the Process Improvement Analysts (PIA) to secure and understand technical requirements and translate into IS language and code development. Collaborate and develop strong business partnerships with the Medicare IS, Compliance and Business Owners of each functional area along with the Enterprise IS, EDI, Medical Economics, Quality Assurance and Operations teams.Translating functional requirements into code development, create procedures and Scripts. Data manipulation and reporting for data bases and, file transfer protocols, use of MMS Keyword File scripting, ETL (Extract, Transform and Load), SSIS (SQL Server Integrated Services), SQL Server Business Intelligence Development Studio, and SQL Server Management Studio, Excel, Access, Visio and MS office.Ongoing work with Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft SQL, SSIS, Crystal Reports, and SAS

King Of Prussia, Pa

• Leads the gathering of functional software requirements from subject matter experts using interviews, workshops and other requirement elicitation techniques.• Defines and documents use cases, user stories, requirements, acceptance criteria, workflow diagrams and data flow diagrams.• Plan and execute unit, integration and acceptance testing of software features.• Able to articulate requirements to other team analysts, development teams, and implementation consultants. Foresees and anticipate downstream impacts.Creation of BRD, High Level Business Requirements, Data Sources, Reporting Requirements, Functional Requirements, Gap Analysis, data extraction, utilize MS SQL, Content Manager and other ETL tools. • Trains and educates internal and external customers on new feature functionality.• Effectively work as a Total Payment rules development subject matter expert on customer implementations• Design and create automated reporting process flow, BRDI, testing and implementation• Forecating, gap analysis, address all assigned customer issues and requests to come to solutions • Effectively participate on internal or external CXT project teams. Conduct training needs analyses and develop implementation training materials

Philadelphia

Senior Epic EHR Analyst Lead to IT Radiology team• Leads team meetings• Assists Product Director with deliverables• Facilitates the problem resolution process• Acting as the primary support contact for the application• Coordinating all issues that arise in their application area• Understanding the choices involved in application configuration• Performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software• Developing and documenting project team procedures for implementing system changes and other tasks• Serving as a liaison between end users, third parties, and Epic implementation staff• Helping Epic staff to better understand your organization's operational needs, validate workflows, build, and configuration based on Epic's Foundation System• Troubleshooting problems and questions from end users• Analysis of EPIC model content and negotiation of any user requested modifications• Modification of EPIC content as prescribed by project team• Populating databases for which they are the owner during the initial system build, with assistance from Epic staff

Greater Philadelphia Area

Supports the implementation of Cerner applications. Monitors the resolution of maintenance or enhancement issues assigned by the Customer Support Center. Implements modifications to existing applications that will effectively accomplish desired objectives. Provides technical support to entities as needed. System application implementation, enhancement and support methods and practices. Working with computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications. Regularly meets with users, vendors, and IS staff to develop/modify system specifications.

Orlando, Florida Area

•Contract Position: Message Center build, design, testing, troubleshooting, present and educate staff on new functionality such as Results FYI, Outstanding Orders, Results to Endorse, Proxy, etc.•Power Note build, design, training to providers and clinical staff such as Fragment, Sentence build, setting up favorites, macros, shared pre-completed notes, transferring data from test environment to final domain in Power chart 2012

Charlotte, North Carolina Area

•Experience in implementing clinical application and working knowledge of project lifecycle phases such as workflow analysis, design, build, testing, implementation of CPOE, Cerner, Dragon, PowerNote, Nursing Charges, Quality Measures, Proposal & Renewal Orders•Develop & Present Dynamic Training Guides/Conceptual system design•Provide support to clinical users, manage changes to EMR, trouble shooting and training•Resolution/On Call support for Acute care sites•Team Lead Live Well Champion resulting in lowered healthcare costs

Contract Position: Assist Non-Medical Company with administrative support, promotional events, lunch & learn seminars within healthcare communitySuccessfully completed wellness seminar presentation for the organization which resulted in contractual agreement for partnership within Assistant Living Community Managed communication relationships/data for ongoing events & seminars Planned & Coordinated Wellness seminars, luncheons, & educational activities

Charlotte, North Carolina Area

• Managed communications, travel and meeting preparation resulting in reducing costs by 30%, as well as 99% successful meetings due to development and executions of plans • Successfully completed a country wide retirement benefits project working with a outsourced firm that provided new hires and contract workers with coverage within 24 hours of being hired • Implemented new social and associate reward events by using teamwork, building rapport and relationships.

Charlotte, Nc

Managed 31 physicians' credentialing files, affiliations, hospital privileges, and malpractice insurance by utilizing excellent verbal and written communication within clinical staff Implemented operating improvements to create greater efficiency and reduce costs by 50%. Reduced the time necessary to retrieve and replace files by half or 33% with the development of new procedures for office staff. Conducted periodic credentialing audits that ensured administrative accuracy and follow up. Facilitated timely flow of information among hospital, physician specialists and support staff. Ensured credentialing requirements were accurately followed for all hospitals and manage carePatient Services RepresentativePromoted to Credentialing Specialist position after nine months. Assisted approximately 300 patients daily at check in, quickly resolving their problems and concerns to their satisfaction, and coordinated with physician scheduling. Ensured all insurance and medical record charts for new and existing patients were updated daily. Received and recorded all patient cash and credit card payments, averaging total daily in excess of $10,000 daily, and balanced all receipts completely and accurately each week. Performed administrative support to a Human Resources Department staff for 300 employees.

Charlotte, North Carolina Area

Interviewed and screened 10 individuals weekly to determine their suitability for Caregiver positions. Conducted 5 presentations for senior centers, churches, and career fairs weekly. Designed business plan to create greater efficiency and exceed quotas of the amount of clients we serviced on a weekly basis. Developed the monthly company newsletter to communicate to organization on changes within organization. Coordinated and presented 5 new hire orientations monthly. Recruited and maintained staff of 115 employees throughout entire employment. Managed conflict resolution among caregivers and clients in regards to organizations policies and procedures

Master Of Business Administration (Mba), Human Resources Management And Services, 4.0

Business Administration with concentration of HR

Radiant Certified, Radiology, A

EPIC Radiant Certification, Mammography and Cupid Proficiency

Cerner Powerchart Certification, Emr

CERNER POWERCHART CERTIFICATION

Cna, Certified Nursing Assistant, 4.0

CNA

Licensed Massage And Bodywork Therapist, Lmbt 9159

Massage Therapy

B.S., Business Administration Hr, 3.98

Activities and Societies: Hands on Charlotte, Jr. Worship Leader at church, Red Cross Volunteer, Toast Masters & RunningGraduated.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.98

Activities and Societies: Deans List Big Brother Big Sister North Light Community Center Food Pantry

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 4.0

Activities and Societies: Big Brother Big Sister Toast Masters Children's Ministry Teacher at Church Math Tutor

Data Analytics Online, Data Modeling/Warehousing And Database Administration, 4.0

Activities and Societies: Data Analytics Specialization Online StudyData Modeling/Warehousing and Database Administration SASS, SQL, MS.

Master Of Business Administration - Mba, Business Administration And Management, General