• Input client information into spreadsheets and company database to provide agents with quick access to essential client data.• Answered phone calls and emails to provide information, resulting in effective business correspondence.• Coordinated the on-boarding of new hires including the set-up of system access, computer, email, phone, in conjunction with the hiring manager.• Directed customer communication to appropriate department personnel.• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.• Tackled and addressed top-level, high-priority issues with professional administrative discretion.

▪ Deliver consistent exceptional customer service▪ Collect quality data▪ Confirm coverage for 1st and 3rd parties▪ Communicate with Attorney represented insureds and claimants▪ Establish timely contact▪ Investigate and obtain relevant facts to the claim▪ Document each claim with essential information▪ Review medical notes from physicians/clinical staff▪ Evaluate demand packages from Attorneys▪ Manage inventory and expenses▪ Resolve injury settlements with Attorneys

▪ Maintain claim data updated▪ Handle claims that have comparative negligence▪ Review and analyze coverage for 1st and 3rd parties▪ Determine liability by investigating each claim▪ Document information while taking recorded statements▪ Contact 3rd parties regarding their injury claim▪ Resolve soft tissue injury settlements▪ Reviewed litigation demands for First Party Medical and issued payments

▪ Ensure prompt contact with injured parties and attorneys▪ Explain claim process and set expectations throughout the life of the claim▪ Review and analyze coverage by applying policy conditions, exclusions, and endorsements▪ Investigate each claim to obtain pertinent information▪ Review medical notes from physicians/clinical staff▪ Understand ICD coding to properly issue payments▪ Keep track of coverage and exhaustion of benefits▪ Write denial letters, when appropriate

▪ Investigate, research, analyze, verify and recommend solutions, using independent judgment on claims against auto insurance to determine liability▪ Handle clear liability claims▪ Provide quality claim handling throughout the claim life cycle▪ Confirm coverage for 1st and 3rd party auto claims▪ Ensure accuracy of information collected and reported▪ Investigate claims to determine legitimacy▪ Review and analyze coverage and apply policy conditions▪ Properly apply policy conditions, provisions, exclusions and endorsements▪ Kept an up-to-date diary of claims▪ Review and analyze coverage