Crystal Matthiesen Email & Phone Number

- Coordinate with resource managers to ensure assignment and completion of all project related activities including training, testing approvals, and sign offs.- Coach, mentor, motivate project team members- Work collaboratively with a team of project and program managers to deliver projects on time, within scope and budget, and with high quality.- Develop and implement project management process and methodology for all PMO Project Managers.- Oversight of Project Request System including process improvement, intake team, and project estimation- Manage the Portfolio Analysis for all of IT: often defining a balanced, optimum allocation of IT resources based upon Leadership’s top priorities.- Establish client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders to achieve a cost-effective production system with increased quality, efficiency and satisfied customer service.- Responsible for the coordination between all project stakeholders, project planning, project status tracking and reporting, resource management, contract performance, problem incident reporting and change management control

Provide Project Management to HSHS Implementation teams. Projects include design, development, data conversion, testing, training, and product roll-out. Consult with medical staff on requirements, priorities, schedules, and implementation strategy. Report project progress to management.

Springfield, Illinois Area

Project Manager / Business Analyst of Department of Commerce and Economic Opportunity and Department of Human Services. • Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand. Provided situational leadership to motivate individuals• Analyzed the current energy systems to determine the business viability of each system. • Interviewed and communicated with various departments that used the energy systems to determine the usability of the system.• Communicated proposed and documented suggested modifications, new additions, and rework to the CIO and COO on a regular basis. • Establish client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders to achieve a cost-effective production system with increased quality, efficiency and satisfied customer service.

Project Manager of phased implementation of business Telephony system, for insurance agents across the United States. Managed multi-location team, across system platforms, within PMO guiding principle. Organized and coordinated team development of web interface and phone menu system, interfacing directly with the Telephony hardware. Introduced client to more formalized requirements use case and test case documenting practices.

Provided Project Management to PensionGold Implementation teams. Projects include custom design, development, data conversion, testing, training, and product roll-out. Consult with client staff on requirements, priorities, schedules, and implementation strategy. Report project progress to management.Responsible for the coordination between all project stakeholders, project planning, project status tracking and reporting, resource management, requirements’ traceability, contract performance, problem incident reporting, and change control management.