Crystal Mcdaniel Email & Phone Number

Plano, Texas, Us

Oversee the technical implementation of functionality for 2 high priority clients.Work closely with external clients to determine high level requirements and feasibility for any proposed initiatives or enhancements.Work with internal Business Analysts, Developers and Model Office Testers to ensure the functionality proposed for any projects aligns with the client’s needs and future goals.Work with internal clients to assist in solutioning system enhancements to improve quality and efficiency in processing and reporting.Assist with the design of internal system enhancements to benefit current clients as well as provide opportunities for future functionality/system marketing.Propose enhancements or new products based on the requests received from potential clients.Act as a liaison between the development/IT teams and the administrative teams or external clients to ensure all parties understand the project objective and impacts to processes.Assist in managing and resolving production incidents.Assist in implementation of new or updated functionality

Plano, Texas, Us

Write business requirement/functional documentation for new system functionalityAct as a liaison between the development/IT teams and the administrative teams or external clients to ensure all parties understand the project objective and impacts to processesComplete research to ensure requirements are correctly documented for new projects Work with a mainframe system, several open systems applications and Business IntelligenceWork with Life Insurance, Annuities and Group (Accident, Hospital Indemnity and Critical Illness) productsAssist in testing project functionalityAssist in implementation of new or updated functionalityWork directly with clients to discuss business needs in order to ensure all system functionality implemented meets the needs of the clientAssist in research and resolution of system issues in the production environmentMentor other Business Analysts to share knowledge and train on programs and processes

Plano, Texas, Us

Oversee new business processing for team handling processing of Life Insurance and Annuity productsConduct one-on-one meetings with each direct reportMonitor workloads and tasks to ensure processing is completed within Service Level AgreementsAssist team members with processing questions Work directly with clients to handle escalations, issues and provide reporting for the team

Plano, Texas, Us

Handle a variety of processing as part of a new business processing team handling processing of Life Insurance and Annuity productsContact insurance agents to request outstanding requirementsQA the work of other associates to ensure quality levels are maintainedWork directly with clients to handle escalations

Computer Information Technology

Associate'S Degree, Business Administration