Crystal Mcfall Email & Phone Number

Greenville, South Carolina

• Work with case managers and job developers to help clients with job search strategies.
• Lead coordination of new and updated training programs and demonstrate new material to training staff.
• Create supplemental materials and customize training according to the needs of clients.
• Conduct orientations and daily workshops on job applications, resume writing, and interview skills.
• Engage participants in discussions and activities on workplace etiquette, conflict management,and teambuilding.
• Use of multi-media tools, including SKYPE, to deliver dynamic live training daily.

Phoenix, Arizona Area

• Facilitate courses and workshops for new online students.
• Provide one-on-one academic coaching.
• Prepare weekly feedback and performance evaluations.
• Develop learning aids as necessary.

Served as Secretary of the CommitteeAdvised the college president on diversity concernsPrepared meeting notes and distributed them to committee members at monthly meetings

• Conducted intervention and customer service training workshops for troubled units.
• Led management sessions as follow-up to employee re-training.
• Analyzed data, prepared reports, edited and interpreted research results for presentation.
• Developed and implemented train-the-trainer event.
• Developed content for new customer service training.

Los Angeles, CA

Monitored corporate diversity workshops and intervention training across the country. Developed training material and feedback for corporate trainers on workshop content. Developed a catalogue of training issues and outcomes.

Ed.M, Public Policy And Administration

Co-founded the Coalition of African American Student Unions. Organized first conference on urban education.

B.S., Broadcasting And Film