Crystal Miranda Email and Phone Number

- Source candidates using a variety of search methods to build a robust candidate pipeline- Screen candidates by reviewing resumes and job applications, and performing phone screenings and interviews.- Coordinate interviews for and facilitate communication with Hiring Managers.- Ensure the Applicant Tracking System is current at all times with candidate and position data.- Help develop and publish job postings, job descriptions, and position requirements. - Assist with the offer, on-boarding, and new-hire processes.- Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.- Maintain confidentiality of sensitive Human Resources information.- Ensure accurate record-keeping and proper documentation for all staff members.

- Clarified customer issues and determined root causeof problems to resolve product or servicecomplaints.- Answered customer telephone calls promptly toavoid on-hold wait times.- Responded to customer comments and questionsvia LiveChat during shifts- Helped over 50 customers every day with positiveattitude and focus on customer satisfaction.- Adhered to company policies and scripts toconsistently achieve call-time and quality standards.- Placed at least 20 daily outbound customer serviceor customer satisfaction calls to follow up on issues.- Escalated complicated customer account issues tosupervisors and help desk workers

- Directed, trained, and motivated employees tounderstand, promote and follow company policies.- Maintained counter and display areas forcleanliness and organization.- Properly promoted new beauty items to all clientsthrough professional tutorials.- Communicated with managers of otherdepartments to maintain transparency.- Partnered with merchandising team to plan andexecute floor moves, merchandise placement andoverall sales set-up.- Maintained customer satisfaction rating of over 90%in my department.- Utilized POS system to handle customer cash andcredit card transactions.