Crystal Moroldo Email & Phone Number

Kalispell, Montana, United States

Kalispell, Montana, United States

Assist with AAA membership maintenance and sign ups including any billing disputes, adding and removing household members, assisting with Smart Home security quoting and installation, did office audits on other agents insurance policies to avoid internal audit discrepancies, processed all state drivers licenses including renewals, replacements, out of state transfers, and state IDs for the general public which includes reviewing personal documents such as birth certificates and running passports through the Dept. of Home- land security for personal verification along with social security records, ordering office supplies, opening and closing of the AAA branch which includes end of day paperwork and faulty reports along with check turn in and tender pick ups. Assist with new hire training for both DMV and AAA systems, car seat inspections and events with the state on behalf of AAA weekly.

West Glacier, Montana, United States

· Maintenance of campgrounds, Daily cleaning and sanitation of bathrooms and dump sinks, Micro trashing picnic areas and camp sites, Visitor assistance and inquiries with local park history, Painting picnic tables and posts, shoveling gravel for camp pads and general trimming back of overgrown areas

Scottsdale, Arizona, United States

· Serviced FEMA backed flood policies which included mortgagee clause updates or deletions, mid-term and renewal quotes, applying agent endorsements for general changes or corrections, cancelations, name changes or deletion, coverage updates or de- ductible changes, assisted with new business quotes, opening first notice of loss claims, and money endorsements in a call center environment. Team meeting coordinator for my personal team organizing team meeting information or peer questions for our meeting. Assigned customer service team chat flood expert to help answer questions for peers.

Kalispell, Montana, United States

Serviced FEMA backed flood policies which included mortgagee clause updates or deletions, mid-term and renewal quotes, applying agent endorsements for general changes or corrections, cancelations and cancel re-writes, name changes or deletions, ad- dress updates, zone changes and discrepancy update, coverage updates or correction to tentative rated policies, applying elevation certificates to current policies and quotes, opening first notice of loss claims, reviewing and releasing new business policies, re- viewing rating discrepancies, and balancing money endorsements in a call center envi- ronment.