Crystal Mueller Email & Phone Number

Fenton, Missouri, Us

Oak Brook, Illinois, Us

Customer Graphic Pre-Media Specialist (formally ConAgra Private Brand Foods) 2014 – Current• Manage private brand food packaging projects from creative design through pre-press final graphic approval. Proofread and edit content to assure FDA regulation compliance, adherence to product specifications, and graphic printability. Execute against established procedures, brand objectives, timing and financial commitments. Provide clear, prompt and concise examination response. • Proficient in diverse customer online artwork management portals containing task driven workflows, graphics review and approval capabilities. • Obtain third party certifications of Kosher, Non-GMO, and Organic, through coordination with internal departments.• Backup to department counterparts requiring cross-training, multi-customer brand familiarity. • Execute corporate driven projects involving graphic standardization, commercialization, plant consolidation, printer transition and/or product reformulations.

Product Lifecycle Management Specialist (formally Ralcorp Holdings, Inc.) 2011 –2014• Maintained customer specific product databases of various platforms, entered detailed product specifications, gathered documentation and certifications from various cross-functional departments, managed distribution of product reformulation first production samples.• Executed company-wide product category sensory evaluations of private brand products against national brand, quarterly national brand product in-store shop obtaining product and observed product packaging and product trends, calculated showing results to report to Research & Development.

Senior Consumer Affairs Claims Representative (formally Ralston Foods) • Received consumer product complaints and liability claims through electronic and written communication, entered complaint or claim information into company system, investigated against product manufacturing, obtained product exhibits for investigation, engaged quality managers, food safety managers and production leads to investigate product claims and see through to resolution.• Drove the initial response time of consumer complaints, inquiries and claims down from eighty-nine average days to two days through development of process efficiencies.• Created product exhibit library for training purposes and Sharepont site to manage both product information and standardized responses resulting in process efficiencies, led data retention project of claim exhibit storage, which brought the department in compliance with the business three year archival requirement.

Boston, Ma, Us

Auto LSVI Special Investigation Claims Adjuster • Investigated Low Speed Vehicle Impact claims resulting in alleged bodily injury and property damage, obtained accident statements from involved parties and witnesses, reviewed property inspection reports and medical reports to determine damages and liability, engaged special investigation departments and vendors to analysis probability and extent of injury.

Seattle, Wa, Us

Auto Bodily Injury Claims Adjuster • Examined and managed vehicle bodily injury claims, assessed bodily and property damages and interpreted policy coverage, obtained statements of involved parties, reviewed and oversaw invoices for medial and property damages, negotiated claim settlement.

Seattle, Wa, Us

• Delivered in depth claim handling of work injury claims; investigated for cause and prepared reserves analysis, oversaw medical care and work status, provided worker compensation benefits, employer engagement and legal aspects which brought claim to resolution. • Held New Mexico and Oklahoma licenses; also had responsibility for Missouri, Louisiana and Arkansas jurisdictions.

Seattle, Wa, Us

• Investigated and managed minor work related injury claims resulting in superficial injuries and minimal medical care without lost time from employment, completed state required workers compensation forms, assured medical bills were obtained and paid within timely manner.

Seattle, Wa, Us

• Reconciled purchase orders and invoices of building maintenance and supplies, assisted with agent informational mailings, performed as back up to company receptionist and assisted with mailroom services.

Business Administration, Mass Communication/Media Studies

High School, Communication, Journalism, And Related Programs