Crystal Mullins

Crystal Mullins Email and Phone Number

Program Manager, Training and Engagement @ Real Geeks
Allen, TX, US
Crystal Mullins's Location
Allen, Texas, United States, United States
Crystal Mullins's Contact Details

Crystal Mullins work email

Crystal Mullins personal email

About Crystal Mullins

As an experienced PMP-certified Administration and Operations Professional, I have a proven track record of successfully managing projects and processes to drive efficiency and achieve business objectives. With a background of 10+ years in business operations, I have developed a deep knowledge of the tools and trends in the industry. Additionally, I have extensive experience planning, organizing, and executing projects, ensuring they are completed on time, within budget, and to the highest standards.My expertise in process improvement and optimization has enabled me to identify and eliminate inefficiencies, reduce costs, and increase productivity. With my excellent communication and leadership skills, I have been able to motivate and manage cross-functional teams, ensuring seamless collaboration and coordination.My PMP certification demonstrates my commitment to project management best practices and my ability to manage projects in a structured and efficient manner. With my experience and expertise, I am confident that I can help organizations achieve their operational goals and drive growth.

Crystal Mullins's Current Company Details
Real Geeks

Real Geeks

View
Program Manager, Training and Engagement
Allen, TX, US
Website:
realgeeks.com
Employees:
97
Crystal Mullins Work Experience Details
  • Real Geeks
    Program Manager, Training And Engagement
    Real Geeks
    Allen, Tx, Us
  • Real Geeks
    Senior Training Specialist
    Real Geeks Nov 2021 - Present
    • Responsible for crafting tailored training initiatives for new clients, enhancing user adoption rates. • Work closely with cross-functional groups to produce and manage training content, encompassing concise guides and video tutorials. • Offer continuous user assistance via follow-up training and individualized consultations. • Engage with product development units to ensure training resources remain current, leading to diminished user ambiguity, improved satisfaction, and a longer lifetime value.
  • Real Geeks
    Customer Success - Client Marketing
    Real Geeks Feb 2021 - Nov 2021
    Dallas, Texas, United States
    • Championed clients in our lead generation services, sharing industry expertise and best practices for their success. • Led frequent business assessments, pinpointing growth possibilities and delivering strategic advice. • As the primary client liaison, promptly resolved concerns and provided solutions. • Efficiently employed CRM software for organized client interactions and prompt follow-up. • Collaborated across departments, ensuring smooth client onboarding, ongoing aid, and alignment with sales, marketing, and product teams.
  • Mcmanus Real Estate Group
    Operations Manager
    Mcmanus Real Estate Group Aug 2019 - Feb 2021
    Mckinney, Texas, United States
    • Crafted and executed fresh operational protocols and policies. • Analyzed KPIs to uncover enhancement opportunities for the company. • Conducted routine team assessments, pinpointing skills deficits and offering coaching for advancement. • Managed projects using specialized software, ensuring punctual completion and reduced setbacks. • Collaborated with senior leadership on strategic, profit-focused plans for enduring expansion.
  • Commissions Inc. (Cinc)
    Senior Director Of Training
    Commissions Inc. (Cinc) Nov 2016 - Mar 2019
    Greater Atlanta Area
    • Assessed instructor and lesson efficacy. • Directed yearly department budget. • Enhanced training with surveys, cutting churn, and raising company NPS. • Managed manual and visual aid creation, prioritizing top-notch onboarding. • Teamed up with internal partners, saving over $500K in a year while boosting revenue.
  • National Association Of Expert Advisors®
    Operations Manager
    National Association Of Expert Advisors® Jan 2015 - Nov 2016
    Frisco, Tx
    • Pioneered productive strategies and streamlined operations, collaborating across functions for improved client satisfaction. • Informed strategic decisions with operational insights, and executed action plans for productivity, quality, and service. • Presented client solutions, detected financial anomalies, and bolstered staff retention through targeted initiatives.
  • National Association Of Expert Advisors®
    Hiring & Event Manager
    National Association Of Expert Advisors® Dec 2013 - Jan 2015
    • Initiated consistent manager-candidate interaction during recruitment. • Managed job ads on digital platforms for optimal outreach. • Conducted interviews, salary discussions, and offers. • Led company event planning and guided support staff in creating unique, engaging client events• Focus included the synchronization of departments to ensure all setups and activities were executed quickly and effectively
  • National Association Of Expert Advisors®
    Customer Service Representative
    National Association Of Expert Advisors® Nov 2012 - Dec 2013
    Frisco, Tx
    • Efficiently organized customer data for business planning and rapid issue resolution. • Cultivated trust and coached clients during onboarding. • Excelled in cross-functional teamwork. • Oversaw onboarding progress, training, and ongoing growth. • Recorded quality/satisfaction info, constantly enhancing service.
  • National Association Of Expert Advisors®
    Inside Sales Representative
    National Association Of Expert Advisors® Aug 2012 - Nov 2012
    Frisco, Tx
    • Suggested, upsold, and cross-sold to optimize client solutions. • Managed high call volume, delivering top-tier service across multiple lines. • Engaged new/existing clients, tailoring products/services to their needs.

Frequently Asked Questions about Crystal Mullins

What company does Crystal Mullins work for?

Crystal Mullins works for Real Geeks

What is Crystal Mullins's role at the current company?

Crystal Mullins's current role is Program Manager, Training and Engagement.

What is Crystal Mullins's email address?

Crystal Mullins's email address is cr****@****ail.com

Who are Crystal Mullins's colleagues?

Crystal Mullins's colleagues are Kelly Six, Chris Cenatiempo, Emily Urzua, Skyla Luther, Flaviu Delczeg, Derek Chapman, April Hester.

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