Crystal Murkve Email & Phone Number

Madison, Wisconsin

Rimrock

• Supervise a team of 18 employees, along with helping to oversee technicians at all 13 UW Health Ambulatory pharmacies• Perform annual performance reviews with employees• Review and approve timecards for all technicians and pharmacy support staff for the Ambulatory Pharmacy Department• Recruit and interview pharmacy technicians, student help and pharmacy support staff• Organize training schedules and perform onboarding duties for all new employees• Perform training check in’s and evaluate skills once training is complete • Organize and present at quarterly all technician staff meetings and all staff pharmacy meetings• Co-lead the Ambulatory Pharmacy Customer Service Committee and participate in the Pharmacy Business Development and Pharmacy Operations Committee• Manage sick calls for pharmacy technicians and support staff. Staff in pharmacies to help cover sick calls and vacations when needed

8501 Excelsior Drive, Madison Wi

• Establish good working relationships with UW Health clinics, patients, and insurance processors• Responsible for retention of patients using specialty medication• Conduct meetings with clinic staff to discuss the importance of the specialty medication program, and how it can help improve patient care through our services

American Family Children'S Hospital

• Promoted from Ambulatory Pharmacy Technician to Pharmacist Assistant in June of 2010• Certified Pharmacy Technician since September 2007• Train new employees on pharmacy operations at multiple locations• Problem solve with insurance companies to help patients receive the medication that they need• Communicate with customers to resolve technical issues concerning prescription processing

Bachelor Of Science (B.S.), Genetics

Biology, General

Completed 2 years of undergrad before transferring to UW Madison to pursue a degree in Genetics.