Crystal Carpenter Email & Phone Number

 Provided work direction, continuous operations improvement and monitored performance as it relates to the timely flow and the quality of data for a highly skilled direct report team.  Designed and executed effective onboarding programs increasing new hire satisfaction. Built strong relationships with employees and managers, fostering a collaborative culture of continuous improvement and engagement.  Successfully lead 25+ complex implementation projects with contracts up to $20M concurrently from initial SOW, early engagement activities, data acquisition phases to go-live and project close. Effectively implemented 15 multi-facility, multi-product projects in 2022 with an average turnaround of 6 months, generating 1M in new business. Collaborate cross-functionally with Implementation, Training, Sales, Product and Senior Management to meet customers’ requests and enhance operational efficiencies.

 Provided work direction, continuous operations improvement and monitored performance as it relates to the timely flow and the quality of data for a highly skilled direct report team.  Designed and executed effective onboarding programs increasing new hire satisfaction. Built strong relationships with employees and managers, fostering a collaborative culture of continuous improvement and engagement.  Successfully lead 25+ complex implementation projects with contracts up to $20M concurrently from initial SOW, early engagement activities, data acquisition phases to go-live and project close. Effectively implemented 15 multi-facility, multi-product projects in 2022 with an average turnaround of 6 months, generating 1M in new business. Collaborate cross-functionally with Implementation, Training, Sales, Product and Senior Management to meet customers’ requests and enhance operational efficiencies.

Virtual

 Coordinated with the sales team in conducting prescreening requests and offering tailored solutions. Effectively used Agile and Scrum methodology throughout project life cycles. Engaged in the sales process to assist with accurate quoting of contractual scope and hours. Drove cross-functional collaboration with internal stakeholders to identify and propose solution enhancements, workflow efficiencies and client relationship strategies resulting in several new cross collaborative work streams breaking down silos within the company. Advised clients on workflows across service lines by guiding clients through interdependencies and design decision impacts improving efficiency resulting in the team being able to expand responsibilities.

Virtual

 Managed routine associate situations including crucial conversations and provided timely and regular feedback with improved associate performance resulting in successful associate career growth.  Directed and was responsible for the work efforts and results of a team of associates to ensure project and Client success. Developed team initiatives and managed them for results. Specifically worked to develop direct reports to prepare them for the next role level resulting in several promotions from my team. Mentored associates through coaching and feedback, completion of bi-annual performance reviews, goal setting and developmental planning showing proven success in developing a poor performer to be promoted to a higher role.

Kansas City, Missouri, United States

•Consult with clients on comprehensive service line workflows, including current state and future state, and work with client to map out stop-start-continue processes•Identify, resolve and report solution status, risks, and issues to client and project leadership •Coach client on data collection and system design requirements, and analyze to determine optimal solution build and implementation•Consult with internal project and organizational teams to bi-directionally share configuration status, project timelines and updates, and verify configuration requests•Maintain client relationships while navigating through conflict and complex relationship situations to achieve business objectives•Coach and mentor associate consultants•Support internal team initiatives

Kansas City, Missouri

•Consult with clients on comprehensive service line workflows, including current state and future state, and work with client to map out stop-start-continue processes•Identify, resolve and report solution status, risks, and issues to client and project leadership •Coach client on data collection and system design requirements, and analyze to determine optimal solution build and implementation•Consult with internal project and organizational teams to bi-directionally share configuration status, project timelines and updates, and verify configuration requests•Maintain client relationships while navigating through conflict and complex relationship situations to achieve business objectives•Coach and mentor associate consultants•Support internal team initiatives

• Supervise up to three student employees per shift• Handle a money drawer of $100 used for fines and change • Complete opening and closing supervisor tasks • Assist library users with various questions • Provide patrons information on how to use library services and databases • Provide on-campus directions • Answer phone calls and provide solutions to questions on a variety of topics • Reserve private study rooms for students and faculty • Check out books, laptops, Ipads, Macbooks, and Microsoft Surfaces

Bachelor Of Science Business Administration, Business Administration And Management, General

Activities and Societies: Marketing Club Gamma Phi Beta Sorority

Bachelor Of Science - Bs, Business Administration And Management, General