Crystal Olvera Email & Phone Number

United States

Qa new annuity applications by confirming information and updating as needed in systems. Confirmed agent training. Processed suitability checks as needed on my own cases as well as other case manager's cases that were not suitability trained. Provide ongoing support and up-training for newer case managers. Assisted new coders as needed since I had previous knowledge of the position. Created mini sessions on procedures to assist new case managers with more complex procedures while maintaining my own work load and queues proficiently with little to no errors. I've also handled more difficult cases that needed personal attention so that all involved, meaning management, agent, and client, can be happy with the outcome.

United States

Processed and scanned new annuity applications into system. Coded new annuity applications. Worked several admin tasks as assigned.

San Antonio,Tx

With Alorica I have been on 2 different projects both involving utilities:The first was Cps Energy as front line agent for customer service. I answered billing inquiries, set payment arrangement, transferred service for customers from one home to another. As well as dispatched emergency and connection orders to technicians. when the next class began training I began to assist with getting new agents orientated to the call center floor with tips and booklets I prepared to help them be prepared. When that project ended I moved to Missouri Gas Energy project where I started as a front line agent doing the same as I did with Cps. Then became a floor supervisor in which I began answering escalated phone calls, research accounts to provide a better understanding for a customer when there is a unique billing situation, as well as answer emergency phone calls. My reason for leaving is only due to the fact that the project closed.

San Antonio, Texas Area

Assist customers with inquiries on CPS Energy bills (payment arrangements, reconnecting service, explaining bills andestimations).Dispatched technicians to gas or electric emergencies.

San Antonio, Texas Area

Dispatched cab for individuals from residents as well as businessesTrained new call takersEnter and verify customer informationRespond to customer inquiries and questionsManaged up to 10 call takers at a timeAssist drivers in locating passengersCreated weekly and daily reports.Calibrate GPS used by fleet system.Organized files, developed spreadsheets, faxed reports and scanned documents.Trained staff on how to improve customer interactions.Addressed negative customer feedback immediately.

San Antonio, Texas Area

Explained insurance benefits to and assisted callers with finding the right plan for them Win back DIRECTV customers pending disconnection of services

San Antonio, Texas Area

• Take payments of checks, cash, credit • Answer a 3 line phone system • Enter invoices and mark merchandise picked up in system• Use of all basic office equipment to include fax, copier, and computers• Call customers to inform merchandise is in and when they can pick up• Resolve customer issues with repair or deliveries

Certified Nurses Assistant, Certified Nurses Assistant

Certified Nurses Assistant

Education record