Crystal Overman Email & Phone Number

Mechanicsville, Va

Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of internal and externalcustomer environments; including network connectivity and utilization, Windows server administration,virtualization, performance tuning, security analysis and remediation, data backup and restoration.Identify, research, and resolve technical problems. Maintain documentation of client networks and systems.

Conduct diagnostics and perform basic to component level repairs on DELL computers for which I have received company specific certification.Keep accurate records and documentation in both computer and manual logsMeet and maintain high quality and productivity requirements to comply with vendor, customer, and TIG standards.Perform Quality Assurance with DELL diagnostic softwareSet up and configure Windows XP Professional distribution jobs using Altiris RDeploy, set up restore partitions using Norton Ghost, modify SQL Database entries to keep information used for scripts up to date, create Windows XP Professional images for deployment using Norton Ghost and Altiris RdeployOn-site installations of desktops, laptops, servers, and KVM switches, leadership role in the deployment of over 17,000 units for Henrico County in the summer of 2009.Contracted replacement/assistant to the sole member of the IT department in Chesterfield County Public School's Food & Nutrition Service Department.Handles all aspects of the Windows Server 2008 domain, including but not limited to Network Design, Active Directory, Server Management, Backups, and all Help Desk inquiries.Performs Customer Service for Parents/Guardians of the students in the school system regarding MyLunchMoney.com and Lunch Services.

Operated computerized equipment for the manufacture of semiconductors in a clean room environment Performed math calculations, identified functional problems, took corrective action when appropriate, interfaced with supervisors, engineers, technicians and coworkers Recorded data in computer tracking systems and manual logsPerformed work in a fast paced environment paying strict attention to detail while handling and prioritizing multiple tasksReceived training for Lead Associate and was asked to attend process meetings due to my expertise