Crystal Pace

Crystal Pace Email and Phone Number

Senior IT Manager - Employee and Customer Experience Platforms @ TERREPOWER (formerly BBB Industries)
Spring Grove, IL, US
Crystal Pace's Location
Spring Grove, Illinois, United States, United States
Crystal Pace's Contact Details

Crystal Pace personal email

n/a
About Crystal Pace

Current position: Sr. IT Manager of Website & Customer Experience PlatformsIn my position at BBB Industries, within a 2 year timeframe, I implemented the following applications, and now provide day to day support. I also manage a team of website developers.- Oracle CX (B2B) for Sales and Service Requests (US and Europe)- Oracle Marketing Cloud (Eloqua)- Oracle Commerce (websites, parts catalog, inventory search tools and online ordering portal)- Oracle Digital Assistant (chat capabilities)- Oracle Integration Cloud (integrations and Processes/Workflows)In 2023: Led the initiative to implement the following items relating to Oracle HCM for US and Canada utilizing a very small team and aggressive timeframes. Now providing support for:- Talent Management and Succession Planning- Performance Appraisals / Goals- Absence Management- Benefits- Time and Labor- Recruiting and Onboarding- Workforce Compensation- Fusion Analytics Warehouse / OTBI Analytics- Biometric Fingerprint time devices- Move from Paylocity to ADP for payroll processingParticipated in various M&A projects. Negotiated numerous new and renewal contracts.

Crystal Pace's Current Company Details
TERREPOWER (formerly BBB Industries)

Terrepower (Formerly Bbb Industries)

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Senior IT Manager - Employee and Customer Experience Platforms
Spring Grove, IL, US
Crystal Pace Work Experience Details
  • Terrepower (Formerly Bbb Industries)
    Senior It Manager - Employee And Customer Experience Platforms
    Terrepower (Formerly Bbb Industries)
    Spring Grove, Il, Us
  • Bbb Industries, Llc
    Senior It Manager - Website And Customer Experience Platforms
    Bbb Industries, Llc Mar 2021 - Present
    Daphne, Alabama, Us
    Successfully led a project to implement Oracle HCM which includes Absence Management, Benefits, Talent Review & Succession Planning, Performance Appraisals/Goals, Time & Labor and Recruiting. As part of this project integrated with biometric time devices and migrated to a new payroll provider. Currently providing support for HCM.Implemented the following cloud based applications leading a team of analysts and developers. Providing support on each:- Oracle CX (B2B) for Sales and Service Requests (US and Europe)- Oracle Marketing Cloud (Eloqua)- Oracle Commerce (websites, parts catalog, inventory search tools and online ordering portal)- Oracle Digital Assistant (chat capabilities)- Oracle Integration Cloud
  • Brake Parts Inc Llc
    Implementation Manager - Cloud / Paas / Saas / Ecommerce / Web Development Initiatives:
    Brake Parts Inc Llc Apr 2016 - Apr 2021
    Mchenry, Il, Us
    Implementation and support lead for Cloud applications:- Oracle Sales Cloud (SaaS) – Designed and implemented accounts, contacts, activities, business plans, leads and activities, and OBI reports to 70+ Sales users in the US and 25 users in Europe.- Oracle Process Cloud (PaaS) – Developed 60+ workflows for critical, time-sensitive processes, which are integrated with Sales Cloud.- Microsoft Sharepoint Online – designed and developed company intranet site - Oracle Marketing Cloud – Implemented Oracle Eloqua and integrated with Sales Cloud- BigCommerce - Implemented an eCommerce store, which is integrated with a catalog and Oracle EBS
  • Brake Parts Inc Llc
    Website And Crm/Marketing Systems Manager
    Brake Parts Inc Llc Apr 2013 - Apr 2021
    Mchenry, Il, Us
    In charge of managing offshore and onshore development and design teams to implement global, fully responsive websites using Magnolia CMS. This includes all brand websites (11 total), three online parts ordering systems, and two online catalogs (one being an award winning catalog) and an eCommerce store.
  • Brake Parts Inc Llc
    Windows Infrastructure Engineer/Technical Consultant
    Brake Parts Inc Llc Apr 2013 - Apr 2016
    Mchenry, Il, Us
    Responsible for all aspects of Windows Server engineering and support including backups, disaster recovery, AD, SAN, VMWare, SQL, Exchange, scripting, etc. Lead for vendor negotiations, disaster recovery planning and drills, data center relocations, company acquisitions and closures, domain migrations, operating system upgrades, and budget preparation. Able to successfully manage highly visible projects.
  • Crawford & Company / Broadspire / Kemper Insurance
    Windows Server Engineer
    Crawford & Company / Broadspire / Kemper Insurance Jul 1989 - Apr 2013

Crystal Pace Skills

Disaster Recovery Windows Server Active Directory Management Citrix Process Improvement Iis Vmware Customer Service Netbackup Business Analysis Data Center Microsoft Office Vendor Management Microsoft Excel Sql Cognos Business Process Improvement Scom Microsoft Dns Microsoft Word Applications Ftp Enterprise Architecture Sdlc Project Management Internet Information Services Tsm Rightfax Oracle Biee Adfs 2.0 Hardware Obiee Software Development Life Cycle Dfs Enterprise Software

Crystal Pace Education Details

  • School Of Data Programming - Nj
    School Of Data Programming - Nj
    Computer Programming
  • Belvidere High School
    Belvidere High School

Frequently Asked Questions about Crystal Pace

What company does Crystal Pace work for?

Crystal Pace works for Terrepower (Formerly Bbb Industries)

What is Crystal Pace's role at the current company?

Crystal Pace's current role is Senior IT Manager - Employee and Customer Experience Platforms.

What is Crystal Pace's email address?

Crystal Pace's email address is cr****@****inc.com

What is Crystal Pace's direct phone number?

Crystal Pace's direct phone number is +181535*****

What schools did Crystal Pace attend?

Crystal Pace attended School Of Data Programming - Nj, Belvidere High School.

What skills is Crystal Pace known for?

Crystal Pace has skills like Disaster Recovery, Windows Server, Active Directory, Management, Citrix, Process Improvement, Iis, Vmware, Customer Service, Netbackup, Business Analysis, Data Center.

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