Crystal Padilla Email & Phone Number

El Paso, Tx, Us

USCG DHA Liaison for MHS GENESIS issues

San Antonio, Texas Area

Oversees first line technical support for Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), and Health Artifact and Image Management Solutions (HAIMS) applications within the Electronic Health Records Support Services (EHRSS) Department. Extensive knowledge of common functional files/tables to make necessary additions or changes, troubleshoot software problems (CITRIX), develop ad hoc reports pertaining to patient administration, quality improvement, pharmacy, laboratory, radiology, physicians, nursing, patient appointment and scheduling. Responsible for monitoring systems for outages/degradation; escalates unresolved problems to appropriate IMD Department within the MTF, CHCS/AHLTA Site Manager, Military Health Systems (MHS), and/or CHCS/AHLTA Project Office. Coordinates and assists with GME, Administrative, and Clinical Systems training staff/leadership to create processes and procedures to support in processing and various levels of access. Works closely with team members and EHR administrators to ensure standardization and continuity in user administration and of DoD systems of record by utilizing standardized templates and following IA rules for “minimum access necessary to perform duties”. Ensures compliance with HIPAA, IA, DoD 2875, and AUP in daily practice of EHR user account creations and user requests in GSC Remedy and Microsoft Active Directory. Attends weekly government support meetings that address troubleshooting methods for supporting PAD, LAB, RAD, PHR, PAS (MCP) modules in CHCS.

United States

Brooke Army Medical Center

Duties: Manages 4 technicians; oversees first line technical support for Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), and Health Artifact and Image Management Solutions (HAIMS) applications within the Electronic Health Records Support Services (EHRSS) Department. Maintains 10K+ medical personnel’s accounts spread across three systems (CHCS/AHLTA/HAIMS). Monitors multiple nodes/servers for system outages and degradation; recommends solutions to correct work center within organization to minimize downtime. Utilize BMC Remedy and Microsoft Active Directory to create/modify/delete user accounts for CHCS/AHLTA/HAIMS; thus allowing medical personnel to record patient records with key updates/issues.

Afghanistan

Duties: Served as the technical expert for Ingenuity and Purpose (IAP)/Readiness Management Supports (RMS) newly awarded contract in Herat, Afghanistan. Assessed infrastructure left behind by previous NATO country and advised Site Lead on system requirements and techniques necessary to best support current and future Air Traffic Controllers (ATC), Weather, and Airfield Management (AFM) personnel. Setup, maintained, and repaired processing equipment such laptops, printers, monitors, modems, and switches. Assigned Equipment Custodian (EC) position; maintained inventory sheet for accountability of all assets in the compound. Appointed Computer Information Systems Point of Contact (CIS POC); coordinated with local Italian Command CIS for North Atlantic Treaty Organization (NATO) Secret user/email accounts, IT equipment, and network security tasks.

San Antonio, Texas Area

Provided leadership and oversight of 35 technicians; selected in lieu of higher ranking colleagues as Non-Commissioned Officer in Charge (NCOIC) of the Client Systems Technician (CST) work center. Oversaw 15K client accounts and system devices for the Department of Defense’s largest Joint Base. Installed configured, troubleshot, Standard Desktop Configuration (SDC) matters; sustaining 22K systems, worth $11M in assets. Knowledge of concepts and techniques required to assist customers; developed procedures and methods for migration/enhancements to run smoothly with minimal downtime. Streamlined Information Technology management processes; gathered, synthesized, and drew conclusions regarding trend analysis and resolved technical support issues-- 97% first-time fix rate reducing repeated ticket submission from 35 to 6. Expert Active Directory administrator--used NetIQ Directory and Resource Administrator (DRA) application with administrative privileges to create/delete computer accounts, modify user and organizational accounts, as well as distribution accounts to ensure compliance with security requirements at the LAN level. Deployed twice in support of Operation Enduring Freedom-Afghanistan (OEF-A) to Bagram AB, Afghanistan and Al Dhafra AB, United Arab of Emirates (UAE). Built deployed NIPR/SIPR user accounts, maintained/repaired systems, provided personnel vital access across the Area of Responsibility (AOR). Configured deployed WiFI devices, connected users to morale network in times of distress.

Yokota Ab, Japan

Duties:Held progressive position as Team Lead to fellow telecommunication technicians. Maintained the $7M Meridian SL-100/200 Supernode multifunction telephone switch. Provided service/maintenance to 11.5K Air Base members. Updated and verified Telecommunication Management System (TMS) Database with 13K DSN voice and 2.3K data records. Troubleshot standard voice, data, video networking/media, and cryptographic client-level support devices. Awarded White House Communications Certificate of Appreciation--ensured Command and Control (C2) support for the President of the United States (POTUS), George W. Bush, at Asia-Pacific Econ Summit. Deployed in support of Gulf War on Terrorism to Al Udeid AB, Qatar--strengthened Command, Control, Communications, and Computer (C4) infrastructure for 8.7K personnel. Led the work center in cabling/wiring of the newly built Special Operations Command Center (SOCCENT); utilized to conduct Special Ops missions in the AOR.

Bachelor'S Degree, It-Security Emphasis

Associate Of Arts And Sciences - Aas, Information Technology