With 10 years of experience in customer service roles within the healthcare sector, I am excited and passionate about this opportunity to utilize my skills and expertise in dispute and escalation tracking, root cause analysis, and establishing effective relationships with patients and external parties.In my current role as a CS Coordinator at Franciscan Alliance Revenue Cycle WFH, I have successfully managed multiple responsibilities simultaneously, all while utilizing active listening techniques and critical thinking skills to adapt to changing priorities. Furthermore, my strong background in medical billing and coding, as well as my proficiency in MS Office, has allowed me to effectively navigate various computer software and hardware to communicate with stakeholders and resolve disputes or escalations.I have also demonstrated my abilities as a customer service professional in my past experiences with Medshield and Navient. In these roles, I leveraged my active listening skills and knowledge of diverse medical account collections to provide outstanding service to patients while maintaining efficiency and composure under pressure.In addition to my customer service skills, I have also completed relevant coursework and hold certificates in Medical Billing and Coding and Medical Administrative Assistance. This education has equipped me with a thorough understanding of reimbursement methodologies, medical terminology, and HIPAA compliance.