Crystal Paul Email and Phone Number

• Trains new hires on department policies and procedures, guidelines for all government programs, and use of various operating systems.• Acts as quality analyst by reviewing the documentation of the employee work effort on accounts and provides feedback to staff and leadership.• Provides direction to staff on issues and questions. • Assists market leadership with compilation and analysis of various monthly reports.• Provides cross-coverage for assigned market facilities as needed.• Reviews accounts that have been referred for cancellation to ensure Patient Advocates have fully vetted the accounts.• Prepares leadership team for monthly meetings by suggesting agenda items and preparing agenda.• Performs research for all MECS related programs and job aid materials ensuring compliance with all regulatory agencies.• Creates all JIRA, EPIC, IT Tickets, as well as eID Requests for all members of our team and monitors for completion.• Manages Department SharePoint site.• Works with leaders from cross functional departments to refine workflow processes and develop job aids as appropriate.• Volunteer Assister with Washington Apple Health Plan Finder (Medicaid)

• Served as primary contact for operations to feed data into on various initiatives or day to day work. • Identified opportunities to streamline data input and output to various operational sources.• Compiled data from MECS locations to use in analysis and operational action plans.• Assisted with conceptualization, content creation and administration of various MECS SharePoint sites.• Worked with MECS leaders to interpret data requests, clarifies data needs for operational analysis.• Facilitated delivery of MECS executive reporting and communications.• Managed business operations in a way that effectively supports field (project) operations.

• Screened self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. • Identified all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment.• Obtained and complete Confidential Financial Statement forms and assist patients in the process of applying for any benefits for which they may be eligible.• Recorded and maintained complete documentation of activities performed on account while in-house and during the Patient accounting cycle.• Cancelled accounts that have not included any patient cooperation and are not eligible for any government programs. • Prepared accounts for Financial Assistance review.• Utilized great communication skills to develop a working relationship with patients to ensure that accounts are processed quickly for government program eligibility. • Notified hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.• Trained new EES Patient Advocates on EES processes and procedures.• Managed various departmental spreadsheets to track, monitor, and report out on dept. productivity.

• Extensive experience with Epic, HDX and One Health Port• Performed insurance authorization and eligibility verification• Proficient use of Microsoft Office Suite• Performed Patient Scheduling, Registration and processed referrals• Performed charge Entry, Payment Posting and Batch Balancing daily• Maintained office supplies

• Oversaw daily operations of busy Chiropractic and Massage clinic• Performed scheduling, patient registration, insurance authorization and eligibility verification.• Proficient use of Microsoft Office Suite• Managed multiple phone lines with a high volume of calls• Performed daily Payment Posting, Batch Balancing and Daily Bank Deposits.• Mastered the operation of several types of office equipment.• Responsible for ordering all office supplies while remaining within budget • Created and maintained all clinic forms

• Assisted the licensed nurse (RN or LPN) in providing safe and ethical care for residents when administering prescribed medications or treatments and completing other delegated nursing tasks allowed by state law• Provided personal care and services such as: 1. Assisted with activities of daily living (turning and positioning, toileting, bathing and grooming, feeding, and mobility) 2. Obtained and recorded vital signs and weight as assigned. 3. Accurately documented all care as required by company policy and in compliance with state and federal regulations in Resident Medical Records.• Provided non-resident services such as, but not limited to, washing wheelchairs and cleaning resident / patient areas in compliance with infection control procedures.• Contributed to the resident assessment and care plan.• Made routine rounds on each assigned resident and patient in accordance with established procedures.• Promptly communicated any significant changes in behavior or condition to RN/LPN or Supervisor.• Completed required forms and documents in accordance with company policy and state and/or federal regulations.• Assisted with meal prep, delivery, and cleanup in dining hall during meal times.• Monitored all exit doors, the call and alarm systems to assure prompt response.• Collected laundry, washed/dried, and distribute linens, garments, etc• Helped to properly maintain all equipment and ensure work areas are clean and safe.• Promptly notified the RN/LPN in charge of items that need repair or present a safety risk to residents, employees or visitors.• Assisted in cleaning resident rooms, dining areas, public areas as indicated by regulations.