Crystal Porrazzo Email and Phone Number

• Identified and rectified customer issues with pool and spa products, utilizing extensive knowledge of pool and spa care.• Managed repairs of pool cleaners and parts, while also maintaining detailed records of customer interactions for future reference.• Counted money back by hand/head math and provided fireplace knowledge to customers.

• Managed restaurant operations at Buffalo Wild Wings in Suffolk, Virginia, overseeing employees, customers, cleanliness, sales, and safety.• Utilized Aloha & Altametrics systems, along with Microsoft programs, to ensure efficient numbers & labor goals.• Excelled in customer experience skills through effective communication, listening, and conflict resolution.

• Managed store operations, including money accountability, task delegation, and driver safety, ensuring timely food delivery and high-quality production.• Stepped up as General Manager in the absence of the manager, overseeing scheduling, inventory, and record-keeping.• Ensured a clean and safe environment for customers and team members, utilizing Aloha POS and Bing systems.

• Managed daily operations, overseeing all aspects of the restaurant from food preparation to customer service.• Led a team of employees to ensure a smooth and efficient workflow, handling customer complaints and ensuring a positive dining experience.• Implemented food safety procedures and maintained company standards to guarantee a safe and enjoyable environment for guests.• Responsible for accurate cash handling, making deposits, and ensuring the safe was always balanced.

The location I worked at was franchised by 2 owners. They did not work in store, therefore I was the General Manager during my shifts. Worked the front register and drive-thru window simultaneously while also handling operations in the office. Directly handled all cash transactions and ensured business was executed in a timely manner.