• Support Engineer for mid-stage cybersecurity startup.• Acted as a product expert to support product adoption and usage, which supported our goal of delivering excellent customer service and creating champions.• Handled escalations and investigations for client issues (This includes inspection of CloudWatch logs, writing queries in JupiterOne’s domain-specific query language and coaching customers on to make GraphQL requests to JupiterOne's API).• Performed root cause analysis and general troubleshooting.• Partnered with product management on escalations and feature requests to ensure timely resolution of critical issues.• Developed Python scripts for customers to streamline process and improve operational efficiency.

• Built strong relationships through weekly touch points and partnered with internal teams to ensure project success. This led to increased reliance on the product, positioning JupiterOne as a critical within the the Vulnerability Management team.• Proactively identified and mitigated risks by tracking and reporting on project status and open tasks, with the goal of ensuring internal teams were aware of customer temperatures and project deadlines. This led to contributing to the continuous improvement within our Customer Success team.

• Leveraged technical skills in python and javascript to ensure our data integrations and dashboard reporting tools ran smoothly and minimized the amount of client involvement for dashboard configuration.• Temporarily took on voluntary responsibilities as a Technical PM and assisted in managing a team of 4 engineers. Which resulted in setting clear objectives and unblocking obstacles for our automation efforts.• Collaborated with C-suite leadership and key stakeholders in a high priority cross-functional project which resulted in the successful implementation of our POV environment.

• Works in an agile, collaborative environment to build, deploy, configure, and maintain systems, which may include software installations, updates, and core services. 
• Works with development teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques. 
• Automates, measures and optimizes the system performance and processes. Designs and implements tools for automated deployment and monitoring of multiple environments. Works with tools like Jenkins, Docker,Ansible, and Terraform.

• Full Stack Python Web Development • 12-week intensive program based on real-world, hands-on project training • Python fluency, Django, Object-Oriented Programming, Javascript, REST APIs

Works to solve coding challenges on CTD projects via Ruby on Rails, HTML, CSS, and third party API’s.

Provide amazing service to our guest. Engage guest and introduce menu items that they might not have known about, such as salad on a pizza slice, YUM. Answer phone calls in a timely manner, coordinate delivery's and stay in constant communication with the kitchen staff. Additionally, conduct opening and closing procedures as needed.

Manage and motivate associates to meet and exceed company goals. Coordinate with customers via telephone and one on one to ensure appointments were meet. Assist customers in selecting products which would best benefit them and increase sales. Coordinate shipments with UPS and unloaded trucks on a weekly basis. Ensure all products are placed in proper locations. Manage and delegate task to others as needed.

Maintained documents in accordance with Army regulations, purchased supplies, performed weekly inventories, participated in airborne operations, and turned in unserviceable parts to the warehouse.

Worked on a 16 member team providing security for "Civil Affairs" which contributed to successful negotiations with the local nationals. Conducted uniform inspections on personnel ensuring they had all proper equipment prior to departure for missions within a combat zone.

Duties included: mentoring personnel on a monthly basis, conducting physical training, preparing mobile unit to be deployed during field operations, maintaining documents in accordance with army regulations, performing weekly inventories, updating senior management on the operational status of equipment, conducting room inspections, participating in airborne operations, and turning in unserviceable parts to the warehouse.